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At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.
Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.
Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.
Role Summary:
The People Analytics Manager collaborates with POP leaders, business stakeholders, and cross-functional teams to drive the development and implementation of people analytics strategy and initiatives. Your main focus will be leveraging data-driven insights to support strategic decision-making, enhance talent management, and optimize overall workforce performance.
What will you do at Infobip?
- People Analytics Strategy: Collaborate with POP leaders and key stakeholders to develop a comprehensive people analytics strategy aligned with organizational goals and priorities. Identify opportunities for using people analytics to drive talent management, employee engagement, and other POP initiatives.
- Team Management: Hire, train, and manage a team of analysts to fulfill business objectives. Ensure high productivity, engagement, and retention within the team. Delegate tasks, set clear objectives, monitor progress and performance, and provide feedback to ensure professional growth and success.
- Change Management: Lead change management efforts related to the implementation of new people analytics initiatives and tools, ensuring smooth adoption across the organization.
- Data Analytics and Insights: Oversee the analysis of people-related data. Lead the development of analytics models to anticipate future workforce trends and make data-driven recommendations. Create comprehensive and visually compelling reports and dashboards that effectively present complex people analytics data to top management. Lead cross-functional projects of strategic importance in the people analytics area.
- Data Integrity and Compliance: Ensure data accuracy, integrity, and compliance with data privacy and security regulations. Establish and maintain data governance practices within the team.
- Stakeholder Collaboration: Partner with POP leaders, company senior leaders, and executives to understand their analytics needs and ensure people analytics is integrated into overall business strategies. Act as a trusted advisor to top leadership and a subject-matter expert in the people analytics area.
- Industry Research and Best Practices: Stay up-to-date about workforce management and people survey best practices. Lead the development of innovative approaches and methodologies in the people analytics area. Proactively identify opportunities for using people analytics to support strategic initiatives on a company level.
More about you:
- University degree in Psychology, Human Resources, Business Administration, Statistics, Data Science, Computer Science, Information Technology, or a related field.
- Proven track record and minimum 5 years of experience in people/HR analytics to support talent management, workforce planning, and decision-making.
- Previous experience leading a team or significant mentoring exposure, preferably with change management processes.
- Passion for using data to drive insights that result in meaningful and actionable business process improvements benefiting our workforce and organizational goals and objectives.
- Proficiency in HR information systems (Workday an advantage) and analytics tools and software (e.g., PowerBI, Culture Amp, Qlik Sense).
- Comfortable working in agile, cross-functional teams as well as working directly with company leadership.
- Excellent knowledge of the English language – both written and spoken.
When you become a part of Infobip you can expect:
- Awesome clients. – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. Seriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users!
- Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.
- Learn as you grow! – Starting with a fantastic onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development.
- Connect globally. – Work with people from all over the world. We put the “global” in globalization.
- Pay & perks. – Competitive salary, a team taking care of all the equipment you need, team building and other organized activities...
Talk about a balanced lifestyle!
Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.
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Top Skills
What We Do
HIRING NOW! Infobip helps businesses build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty.
We work with large organizations, including seven of the world’s 10 biggest brands, across sales and marketing, operations, human resources, IT and security, and customer service. Our mobile engagement solutions help optimize operational functions, enhance internal and external communications, improve customer experiences, reduce support costs, generate new revenue, and gain a competitive advantage.
Whether two-factor authentication for high-tech retailers, emergency alerts for global giants, or mobile-giving solutions for large charities, Infobip offers the scale, service flexibility, reliability, and heritage to provide interactive solutions for today and in the future.
Companies choose Infobip for our domain expertise, service flexibility, demonstrated performance and reliability, global scale, and corporate maturity.
Why Work With Us
We work with some of the biggest enterprises in the world to make their customers’ lives better. But we’re small enough that every person counts. We’ve got a passion for our technology to rival any start-up. Our people are the best and most professional in the world. But we’re a suits-and-bureaucracy free zone.
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