Pension Systems Configuration Analyst

Management Level

H

Business Division: EQ Retirement Solutions

Business Function / Department: Professional Services

Job Title: Pension Systems Configuration Analyst

Reporting to (Job Title): Pension Systems Configuration Team Leader

Date: 07/09/2023

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.  

EQ India began its operations in 2014 as a Global India Captive Centre for Equiniti, a leading fintech company specialising in shareholder management. Within a decade, EQ India strengthened its operations and transformed from being a capability centre to a Global Competency Centre, to support EQ's growth story worldwide.

Capitalising on India’s strong reputation as a global talent hub for IT / ITES, EQ India has structured the organisation to be a part of this growth story. Today, EQ India has evolved as an indispensable part of EQ Group providing critical fintech services to the US and UK.

EQ’s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

Role Summary

We are looking for Pension Systems Configuration Analysts to join our team to be a part of the continual evolution of the Compendia and Administrator systems and rollout of our software to our client base. The team is responsible for the implementation of our Compendia and Administrator application to new clients both internal and external.

It is an exciting opportunity to be a part of the team that is not only responsible for the core configuration of the system. This is a great role if you already have experience in configuring and/or testing software platforms and are looking for the next step in your career.

Core Duties/Responsibilities

The Pensions Systems Configuration Analyst is responsible for software configuration delivery to internal and external clients. Key aspects of the role are to:

• Undertake an analysis of pension’s requirements from an outline of user requirements or from a more detailed feasibility study.
• Agree the scope of work when undertaking a pension’s analysis task and to provide accurate estimates to the relevant Project Manager for the work to be included.
• Configure, test, implement and maintain specific pension’s elements across the whole suite of the Pension Systems. Configuration elements include but are not limited to:
  • Letter and document outputs
  • Report outputs
  • Web Self Service functionality for employer and scheme member users
  • Pensioner payroll parameters
  • Interface data ingestions and output
  • Workflow processing
• Continuously develop a professional, technical, and commercially aware approach to delivery of tasks.
• Undertake analysis on new pensions projects and/or enhancements to existing projects.
• Analyse changes and enhancements to client’s pensions schemes by taking a view of their impact on the software as installed for the client.

Skills, Knowledge & Experience

• A basic understanding of UK pensions arrangements would be desirable but not essential as training will be provided.
• Technical/Software development aptitude & ability.
• Experience of configuration and/or testing of large scale financial or HR software platforms and systems desirable or a related area within platform development, configuration or testing.
• Ability to understand basic data schema models
• Knowledge of PL/SQL scripts in either SQL or Oracle environment.
• Qualifications in either a financial services or IT environment
• Experience in the Pensions Industry, either as a Scheme Administrator or Business Analyst experienced in capturing requirements for Pensions IT Projects.
• Demonstrable software development capability.
• Demonstrate commercial awareness & operational efficiencies/income generation in current role.

Essential Qualities

• Be approachable and responsive to colleagues and users and have an open-minded and constructive approach to problem solving.
• Demonstrate effective and probing appraisal of situations. To consult with relevant parties in resolving issues.
• Be self-motivated, demonstrating tenacity and objectivity in problem solving to get the job done effectively.

Performance Measures

• Timely completion of own work / contribution to team workload
• Meeting targets for accuracy, quality, volume and agreed service levels
• Satisfactory resolution of queries
• Adherence to procedures and regulations
• Contribution to continuous improvement
• Ongoing development of own knowledge and skills
• Demonstrate willingness to contribute to team beyond own immediate tasks
• Quality of support given to colleagues
• Development of technical knowledge and skill
• Contribution to target achievement and team goals
• Successful delivery of task

Benefits:

Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer:

• 3 days of additional leaves on & above statutory requirement along with 2 days of voluntary leaves to pursue the CSR initiatives  
• Business related certification expense reimbursement
• Comprehensive Medical Assurance coverage for dependents & Parents
• Cab transport for staff working in UK & US shift
• Accidental & Life cover 3 times of concerned CTC

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.