PDPM06 - Staff Product Manager

We are looking for a highly motivated Product Manager to join our Operations Technology team, where we build and manage the platforms that allow our business operations to deliver exceptional customer service. The team lead and drives strategic business improvement and transformation projects across the products and processes used by our clients and operations teams, with the ultimate objective of improving cost, efficiency and quality of service across the end-to-end customer and colleague journey

You will own the Case Management application which digitalises and orchestrates the business processes to offer seamless service delivery. This is a critical product within Convera and you will be expected to manage the business demands and expectations, partnering with the technical teams to share the roadmaps and deliver the working product. You will be actively leading the delivery throughout the product lifecycle from eliciting the business requirements, through to managing the release into Production and supporting to bring continuous improvement.

You will be engaging with a wide variety cross functional teams including Business Operations, Strategy Transformations, Technical Product, Data teams.

Job Responsibilities             

Duty/Responsibility

Percentage of Time

Product Management

·         Own the product and drive the product delivery through each phase of the product lifecycle; define roadmap, elicit requirements, create user stories in JIRA, translate to development team, validating the requirements

·         Primary contact for all product related queries

·         Maintain product backlog, sprint planning and track the delivery of each requirement

·         Perform product research and analysis to keep up-to-date with latest technology trends

·         Articulate product requirements to development team, validate understanding and monitor delivery to ensure this is delivered to timelines

·         Maintain documentation on the solutions and design approach, create training content based on intended design and expected user journey

60%

Stakeholder Management & engagement

·         Collaboration with teams across different countries

·         Proactively plan and organize initiatives gather the relevant stakeholders to align on approach or decision making when required

·         Articulate the required level of details to varied stakeholder groups, delivering concise messaging

·         Partner closely with technical product teams to ensure alignment is achieved for the delivery and methods

·         Work closely with test teams in both QA and UAT in the software delivery lifecycle, validating functional requirement and handling any gaps

·         Perform business impact assessments with business process specialists and ensuring the user journey is thoroughly considered

·         Showcasing the delivery and status updates to management teams and plan of actions

20%

Business Analysis

·         Using data to drive decision making and product improvement, perform analysis as part of the business impact assessment

·         Support to maintain Business Requirement documentation, process maps,

·         Participate in global design committees, performing AS-IS and TO-BE analysis, highlighting any risks to support decision making for senior management

·         Contribute solution designing, making sure processes are efficient

·         Analytical mindset to challenge if this solution requires people, process or technology

20%