Please Note: This is a remote position available in the state listed on this job.
Essential Job Duties
Our Payroll Support Team is comprised of a fantastic group of caring and authentic people who live for open and genuine connections with others! We love our clients and want them to feel successful and empowered to elevate the Payroll experience at their own company. We know people matter, and that is exactly why we strive to create magical moments with our clients each and every day. As a Client Support Specialist for our Payroll Product, you'll have the opportunity to work on the forefront supporting our payroll software and be the primary contact for small and medium-sized business clients in every industry. You'll be able to hone your troubleshooting skills, get exposure and knowledge of the payroll and HR field, and be a positive influence for businesses all over the world. Sounds pretty cool, right? Well let's jump into the day to day:
You will:
- Provide exceptional email and phone support for customers that love our software
- Provide solutions to questions regarding deductions, garnishments, the BambooHR payroll software, etc. (if you don’t already know this, don’t worry, we’ll teach you!)
- Research solutions to challenging problems our clients face
- Help clients integrate and utilize the software in the best way possible
- Do your best, focused work, Monday through Friday (no weekends!)
What You Need to Get the Job Done
If you’re passionate about providing exceptional service and would like to learn (or have some experience in) payroll, this is a great start. Also, if you have experience in credit unions, accounting, finance, statistics, or other related fields, payroll may come naturally to you. Here’s what we’re looking for:
- Passion for customer care and have the ability to champion high levels of client satisfaction
- Desire to learn payroll (if you already have some payroll experience, we have a place for you too!)
- Articulate and concise in both written and oral communication
- Impeccable attention to detail
- Tech-savvy (you’ll need to become familiar with a lot of different software)
- Ability to shift between tasks with ease
- Ability to type 60+ words per minute
- Ability to attend training from 8:00am-5:00pm in person, M-F (MST). After which the schedule would be 9am-6pm, M-F (MST).
What You'll Love About Us
- Great Company Culture. We’ve been recognized by multiple organizations like Inc, Salt Lake Tribune, Glassdoor, & Comparably for our great workplace culture.
- Make an Impact. We care about your individuality by giving you freedom to grow and create within the company, regardless of your position.
- Rest and Relaxation. 4 weeks paid time off, 11 paid holidays, and we pay you to go on vacation (ask us about this)!
- Health Benefits. Medical with HSA and FSA options, dental, and vision.
- Prepare for the Future. 401(k) with a generous company match, access to a personal financial planner, and both legal and life insurance.
- Financial Peace University. We pay for a one year subscription and you walk away with financial savvy and a bonus.
- Give back. Get paid to give your time to the community: ask us about this!
- Educational Benefits. Whether you are a previous student, or currently enrolled in higher education, we can help cover some of those expenses.
- Amazing Office Amenities. We’ve got incredible benefits at our Draper headquarters including a full size gym, pickleball courts, a great office cafe, and free fountain drinks! Ask us more about our office!
- In-Person Onboarding! All new hires get to experience our in-person onboarding class, Bamboo Beginnings, at our Draper, UT headquarters! Ask us more about Bamboo Beginnings!
- Flexible Work Models. In-office, work-from-home, or hybrid, depending on position and location.
About Us
Our mission is simple: we want to set people free to do meaningful work. People love our software—and it turns out that people love working here too. We've been recognized as a "Best Company to Work For” and we're proud of our team for creating software that makes an impact in the lives of HR pros and employees all over the world.
BambooHR is committed to the full inclusion of all qualified individuals and will ensure that persons with disabilities are provided reasonable accommodations throughout the hiring process. If you would like to request accommodations, please let your recruiter know.
BambooHR is An Equal Opportunity Employer--M/F/D/V
Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired.
For information on California Privacy Policy, click here.
What We Do
Serving more than 34,000 customers and 3 million employees, BambooHR is the leading software provider powering the strategic evolution of HR in small and medium businesses.
BambooHR's cloud-based system is an intuitive, affordable way for growing companies to manage essential employee information in a personalized Human Resources Information System (HRIS). Its software sets HR free to do great work and be more strategic, which helps the entire organization do the same. BambooHR's clients include innovators like SoundCloud, Foursquare, Freshbooks, Stance, Reddit, Magnolia Homes, and others in more than 100 countries and 8 languages worldwide. If you're passionate about doing meaningful work with friendly, talented people, check out the career opportunities at bamboo.com/careers, and apply to join us.
Why Work With Us
We're a product-driven company with an award-winning culture where we all lead, learn, and help each other grow, so we can be better and create more impactful products.
We don’t like to brag, but we really do have some of the brightest minds around! Yet, we remain humble, eager to learn, and focused on making HR easier for our customers.
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