Payroll Communication Specialist

Please Note: This is a Utah-based hybrid position which will require some regular in-office days each week. Additionally, employment with BambooHR is contingent on passing both a background and credit check. 

Essential Job Duties

In case you haven’t heard us mention it before... We really love our customers! And we are excited to open a new opportunity to join our dynamic team at BambooHR to help set our customers free to do great work as a Payroll Communication Specialist! At BambooHR, we are dedicated to providing an exceptional software experience that helps our clients manage their most valuable resource: their people. The Payroll Communication Specialist is essential for ensuring clear and effective communication regarding Bamboo Payroll processes and policies, fostering a transparent, supportive, and efficient payroll environment. By effectively leveraging communication tools, this role ensures that our clients are well informed and confident regarding payroll matters to reduce case volume in Support, increase software adoption, and contribute to the smooth operation of Payroll Services. The role requires excellent written and verbal communication skills, a proactive approach to problem-solving, and the ability to collaborate across departments.  In addition, this role will be responsible for supporting internal Customer Experience communications initiatives and process improvement. 

Now, in the day-to-day work of a Payroll Communication Specialist, you will:

• Develop, implement, and manage communication strategies to keep clients and internal employees informed about payroll policies, procedures, compliance changes and updates
• Create and distribute payroll-related materials such as FAQs, help guides, Pendos, and email communications
• Collaborate with the payroll team to streamline and enhance payroll communications
• Coordinate information to publish yearly calendar
• Distribute information regarding processing issues or exemptions
• Maintain accurate records of payroll communications
• Coordinate communication with up and downstream teams for alignment
• Stay updated on payroll laws, regulations, and best practices for compliance and effective communication
• Collaborate with other departments and be a resource for payroll information
• Stay updated on product releases and coordinate communication with internal and external teams
• Support internal Customer Experience communications initiatives and process improvement

What You Need to Get the Job Done

• 2-5 years of experience in a payroll communications role 
• Strong understanding of payroll processes, laws, and regulations
• Able to collaborate across multiple teams
• Excellent written and verbal communication skills
• Proficiency in using payroll software and HR information systems
• Strong problem-solving skills and attention to detail
• Experience in training and presenting information to diverse audiences
• Self-starter and can handle multiple projects at once

What Will Make Us REALLY Love You 

• You have experience with the BambooHR software
• You have a desire to be a lifelong learner and to instill a learning mindset in others. 
• Enthusiasm for staying up-to-date with the latest trends and best practices in payroll processing
• Love to write and find communicating and creating content naturally
• Have a secret love for reviewing and editing content and other communications
• Familiarity with communication tools and coding concepts (Pendo, Salesforce, HTML)
• You have examples or a portfolio ready to share

What You’ll Love About Us

• Great Company Culture. We’ve been recognized by multiple organizations like Inc, Salt Lake Tribune, Glassdoor, & Comparably for our great workplace culture.
• Make an Impact. We care about your individuality by giving you freedom to grow and create within the company, regardless of your position.
• Rest and Relaxation. 4 weeks paid time off, 11 paid holidays, and we pay you to go on vacation (ask us about this)!
• Health Benefits. Medical with HSA and FSA options, dental, and vision.
• Prepare for the Future. 401(k) with a generous company match, access to a personal financial planner, and both legal and life insurance.
• Financial Peace University. We pay for a one year subscription and you walk away with financial savvy and a bonus.
• Give back. Get paid to give your time to the community: ask us about this!
• Educational Benefits. Whether you are a previous student, or currently enrolled in higher education, we can help cover some of those expenses.
• Amazing Office Amenities. We’ve got incredible benefits at our Draper headquarters including a full size gym, pickleball courts, a great office cafe, and free fountain drinks! Ask us more about our office!
• In-Person Onboarding! All new hires get to experience our in-person onboarding class, Bamboo Beginnings, at our Draper, UT headquarters! Ask us more about Bamboo Beginnings!
• Flexible Work Models. In-office, work-from-home, or hybrid, depending on position and location.