Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
To complement our rapid growth, we are actively looking for a Payroll Analyst to join our world class Finance and Accounting organization. In this challenging role, you will be responsible for managing day to day and strategic payroll activities for US, Canadian and International employees utilizing UKG and Papaya Global. You will generate monthly/quarterly/yearly reports, in addition to other miscellaneous reports pertaining to stock, payroll, and benefits. This is a key position which reports to the Senior Global Payroll Manager.
Key Responsibilities:
- Maintain payroll information by collecting, calculating and entering data
- Own the preparation and processing of US and Canadian payroll using UKG, including validation of all inputs, generation of W-2s and T4s, and RL1s.
- Assist with international payroll inputs and auditing utilizing Papaya Global
- Maintain non-exempt payroll time management system in UKG
- Responsible for executing any incoming garnishment activities
- Assist in the reconciliation process of earnings and tax data per pay period for quarter end analysis
- Maintain payroll metrics
- Assist in updating contribution reports for 401k and ESPP for reconciliation
- Prepare reports by compiling summaries of earnings, taxes, deductions, and taxable or non-taxable wages
- Respond to SSA or other federal, state, and local agency inquires
- Generate and balance payroll journal entries and load to GL
- Maintain employee PTO reporting system internationally for salary employees, reconcile and include such data in each payroll
- Maintain compliance with all federal, state and local payroll tax laws
- Maintain compliance with accounting policies, procedures and SOX controls for payroll
- Respond to employee inquiries and requests regarding payroll matters
- Other accounting/finance responsibilities as needed
Key Requirements:
- UKG (Ultimate Software) and Papaya Global experience is highly preferred
- Experience with processing all types of stock transactions, and an understanding of the tax implications of each type (i.e. NQSO, ISO, RSU, ESPP)
- Associate or Bachelor’s Degree in Accounting, Finance or related field preferred; CPP designation a plus
- 3+ years’ payroll administration experience in a public company is preferred but not mandatory
- Deep understanding of applicable Federal, State, and local payroll and related tax laws, regulations, and statutes
- Strong knowledge of internal controls, SOX documentation and control testing experience a plus
- Intermediate Microsoft Office skills required in Excel, Word and Outlook
- Strong organizational and time management skills
- Ability to work independently in a fast-paced dynamic environment
- Excellent organization skills; ability to handle multiple priorities within deadlines
- Excellent verbal & written communication and listening skills
- Exceptional attention to detail
Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office.
As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
The US base salary range for this role is below.
$52,900—$123,400 USD
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Top Skills
What We Do
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty
