DIRECTLY REPORTS TO:
Lead Payroll Analyst
MAIN AREA OF RESPONSIBILITY:
The primary responsibility of the Payroll Analyst is to provide high-quality technical support for Sprout's software. This person will also work on other programming and documentation projects as required. Payroll Analyst delivers effective technical customer support to our rapidly growing customer base, delivering solutions to both technical and non-technical end users while also supporting a wide range of technologies.
TASKS:
- Taking ownership of technical issues, and working with our Development team to resolve more advanced issues when necessary. Includes debugging, simulations, locating bugs, tool and script development for problem diagnosis, troubleshooting and reproduction. Engineers are responsible for providing resolutions to issues within the parameter of contractual Service Level Agreements (SLAs)
- Resolving escalated customer complaints without the need for team lead intervention
- Documenting troubleshooting and problem resolution steps
- Participation in providing training to customers as required
- Responsible for providing technical support to clients
- Provide engineering expertise to troubleshoot, modify and engineers software solutions and configuration to ensure the product performs within optimal design specification
- Investigates, debugs and reproduces issues, provides fixes and workarounds and verifies changes to ensure continued operatibility of the software.
- Highlights risk and helps in mitigating the risk from technical aspects.
- Analyzes production issues from business and the application perspective and outlines corrective actions
- Performs impact assessments of the issues and contributes to the Root Cause Analysis of critical issues
- Communicates with the Customer Support to enhance the understanding of customer problems, and verifies that an appropriate resolution has been applied
- Perform other duties as assigned by the company
QUALIFICATIONS | COMPETENCIES:
- Graduate of Bachelor of Science of Human Resources Management, Accounting or relevant field
- With at least two (2) years of work experience in Philippine Payroll
- Excellent analytical skills
- Deep knowledge of payroll and tax regulations
- Intermediate to Advanced MS Excel user
- Good English communication skills (verbal and written)
Sprout Solutions provides equal Opportunity Employment and Welcomes applications from all sectors of the society. Discrimination on the basis of race, religion, age, nationality, ethnicity, gender, citizenship, civil partnership status, or any other grounds as protected by law.
Disclaimer
Before we proceed with your application, this is to confirm that you voluntarily give your consent to the following:
- I intend to apply for a position with Sprout Solutions Inc.
- I voluntarily sent my Resume/CV to Sprout Solutions Inc.
- I agree to give my consent to my personal and sensitive Information for facilitating my application with Sprout Solutions Inc., In accordance with Sprout Solutions Inc. Privacy Statement and the Data Privacy Act of 2012.
- I agree to be contacted by Sprout Solutions Inc. and its 3rd Party Reference provider for the purpose of processing my Job Application.
Top Skills
What We Do
Sprout is a rapidly growing SaaS company aimed to create paradigm-changing solutions for the Philippines. Our goal is to help small, medium-sized, and large enterprise Philippine businesses grow through our suite of backend solutions that address end-to-end HR challenges - especially with the new normal of hybrid work we are all experiencing. With over 1,000 clients across a number of industries, and with a leadership position in the BPO market, Sprout is uniquely qualified due to our laser focus and keen understanding of the intricate nuances of Philippine HR. The Sprout Ecosystem, a comprehensive and effective cloud-based People Platform, is a powerful and completely secure solution that not only allows companies to manage all their HR in one place, with one employee user interface and open API to leverage other enterprise data but also gives invaluable analytics that aid in better enterprise-wide decision-making. Our team is all about individuals who genuinely want to make things better for Filipinos, and actually have the courage to do something about it. We believe that local talent, combined with diverse international talent, united by a common passion and core values, are not just able to build world-class products, but are also able to ignite digital transformational change that will revolutionize a whole economy.
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