Payments Collections Specialist

Job Description
Are you ready to make a meaningful impact in the financial industry? At JPMorgan Chase, we offer you the chance to advance your career while playing a vital role in managing collections and resolving disputes. Join us and be part of a team that values innovation, collaboration, and excellence.
As a Payments Collections Specialist within our Payments team, you will manage collections and resolve disputes to protect the firm's financial interests. You will collaborate with clients and internal partners, navigating complex systems to ensure efficient and effective outcomes.
Job responsibilities:

• Locates and contacts clients to collect outstanding payments via phone and email.
• Handles skip-tracing assignments and assesses the severity of delinquency.
• Negotiates payment arrangements and acts as a liaison with internal teams.
• Requests account terminations and manages the return or billing of rented equipment.
• Uses the firm's proprietary Collections system (PCM) and navigates multiple technologies.
• Documents account activities thoroughly and concisely.
• Prioritizes work efficiently and makes quick, effective decisions.
• Ensures compliance with all applicable regulatory and department practices.

Required qualifications, capabilities, and skills:

• Diploma or Degree in Business Administration or related discipline.
• Experience in banking, commercial, or payment processing industries.
• Proficiency in MS Office, particularly Word and Excel.
• Strong analytical, communication, and negotiation skills.
• Ability to work independently and as part of a team.
• Demonstrated personal excellence, including punctuality, integrity, and accountability.

Preferred qualifications, capabilities, and skills:

• Experience in commercial accounts receivable collection.
• Merchant Acquiring experience in a front-line support role.
• Proven self-starter and results-oriented team player.

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.