Payment Solutions Specialist

ComeOn Group in short

Founded in 2008, ComeOn Group is a leading global player in the rapidly growing iGaming market. Having launched its first online brand in 2010, ComeOn Group is running a wide range of exciting brands across multiple markets. Managing a multi-brand portfolio on its proprietary platform, offering a secure, innovative, and entertainment-driven player experience in both casino and sports. ComeOn Group is an international employer within the iGaming industry and has over 500 talented employees across 7 main locations.

Location: St. Julian’s, Malta (Hybrid)

Here at ComeOn Group, we don’t settle for ‘OK’. We strive to offer the best possible customer experience to our entire base of loyal customers. That means having best in class customer experience to be able to solve queries, enhance and exceed all expectations our players have. This isn’t your typical CX role, you will be taking things to the next level!

We are looking for passionate, people-centric individuals with great communication skills, to join our friendly, fun and creative team. Sounds like you? Read on...

The Payment Solutions Specialist will be critical in managing and optimizing payment systems, ensuring smooth transaction processing, and enhancing the customer payment experience. This role requires a detail-oriented individual with strong analytical skills and experience in the online gambling or fintech sector. You will collaborate with internal teams and external payment providers to maintain operational excellence across multiple markets.

Responsibilities

Payment Processing Oversight:

• Review and analyze daily and monthly payment processing accounts receivable (AR) by market (Nordics, Germany, Poland, Canada, Netherlands, and others as required).
• Identify, investigate, and report errors or discrepancies in payment processing, ensuring timely resolution.
• Prepare detailed reports for internal stakeholders, highlighting trends, risks, and opportunities.
• Perform regular site testing of payment functionalities across desktop, mobile, and app platforms to ensure a seamless user experience.

Dashboard Monitoring:

• Monitor payment dashboards in real-time to track transaction performance, success rates, and system health across all markets.
• Escalate anomalies or critical issues (e.g., payment failures, delays) to the appropriate teams or providers.

Provider Collaboration:

• Act as the primary point of contact for payment service providers (PSPs), liaising with them to resolve issues identified during checks or dashboard monitoring.
• Conduct investigations with PSPs into declined transactions, fraud flags, or technical glitches, ensuring minimal disruption to customers.
• Support the onboarding of new payment methods or providers, ensuring alignment with market demands (e.g., Trustly or Swish for Nordics, iDEAL for the Netherlands).

Payment System Management:

• Maintain and update payment option settings, including currency configurations, regional preferences, and PSP integrations.
• Stay informed of regulatory requirements (e.g., GDPR, regulatory standards) and ensure payment settings comply with local laws in each market.
  

Skills & Qualifications

Essential:

• 2+ years of experience in a payments, fintech, or product specialist role, ideally within the online gambling or e-commerce industry.
• Strong analytical skills with experience reviewing financial data (e.g., payments reports, transaction logs).
• Proficiency in monitoring dashboards or payment systems (e.g.Tableau).
• Excellent communication skills to liaise with internal teams and external providers.
• Knowledge of payment methods and PSPs relevant to the Nordics (e.g., Trustly, Zimpler), with familiarity in Germany (Sofort), Poland (Przelewy24), Canada (Interac), and the Netherlands (iDEAL).
• Detail-oriented with a proactive approach to problem-solving.

Desirable:

• Experience working in a regulated industry (e.g., gambling, finance) and understanding of compliance requirements.
• Familiarity with site testing tools. 

Development & Growth:

At ComeOn Group, we are committed to your continuous growth. With the ComeOn Academy Programme, you will have the opportunity to expand your knowledge in key areas such as escalations, fraud, compliance, commercial, and product. This programme is designed to foster your career development, providing you with the tools and insights needed to grow into a more versatile, well-rounded professional. We prioritise investing in your potential, helping you thrive in your current role while opening doors to more opportunities within ComeOn Group.

So what can you expect from ComeOn as a place of work?

• A competitive remuneration package including a company bonus scheme! 💰
• Fantastic quarterly team events and weekly company events 😎
• A one-time bonus to help you set up a comfortable workstation at home (we’re truly Hybrid!)
• On top of our Hybrid work arrangement, up to 40 days a year to work fully remote from anywhere
• Wellbeing allowance
• A comprehensive, International Private Health Insurance
• Breakfast at the office on Tuesdays
• Lunch at the office on Mondays and Wednesdays
  

At ComeOn, we've embraced a Hybrid Work model, giving our employees the flexibility to work some days at home. Our offices are thoughtfully designed to support this model, featuring practical workspaces for focused efforts and collaborative zones for dynamic creative exchanges. We believe in the power of collaboration to drive innovation and success. While our offices are known for their vibrant atmosphere, rest assured that our primary focus is on achieving results together. We prioritize efficiency and maintain a balance between hard work and camaraderie. When you visit our offices, expect a warm welcome and professional support. Choose ComeOn for your next career move, and experience a workplace that values productivity, teamwork, and the spirit of collaboration.

At ComeOn Group we value diversity and we take concrete action to ensure fairness in our recruitment process. We are committed to assessing candidates on their merit without discriminating against any applicant for whatever reason that is protected by law. We truly value you, as you are.

Want to know more about us just visit our website or any of our social media channels to take a deep dive into our culture!