Partnership Success Manager

Title of the position:  Partnership Success Manager

Department:  Partnership Success, Growth Team

Reports to:   Director, Partnership Success

Type of Position: Full-Time   Hours per Week: 40 Pay: Exempt

Company Overview:

Do you enjoy making a difference in a child's life, transforming education, and evolving learning? Come join Teachstone, the interaction company! Teachstone® was founded in 2008 to deliver the Classroom Assessment Scoring System® (CLASS®) nationwide and around the globe. Developed through years of research, the CLASS observation tool measures the interactions between teachers and children, which have been shown to drive learning and lifelong achievement. Teachstone helps organizations conduct classroom observations and provides professional development so that teachers improve, and children learn more. Our online subscription service, myTeachstone, simplifies CLASS implementation by combining observation data with a robust library of CLASS resources and professional development.

At Teachstone, everything we do is about improving the ways teachers interact with their students. We train coaches and observers, build and deliver online support programs, design professional development – all of it grounded in one proven fact: the interactions teachers have with students have a lasting impact on their academic and developmental success. By helping educators describe, measure and improve their interactions and relationships with students, Teachstone is transforming education nationwide, one interaction at a time.

Summary:

Teachstone is seeking a dynamic Partnership Success Manager (PSM) who recognizes that our success is deeply linked to our clients' outcomes. The ideal candidate is passionate about fostering meaningful, high-value client relationships and ensuring clients can achieve their goals using Teachstone solutions. As a key member of the Teachstone team, you will focus on client satisfaction, retention, and success by aligning Teachstone’s offerings with client needs, providing proactive support, and serving as a trusted advisor. If you are a detail-oriented self-starter dedicated to high-quality client interactions and results-driven engagement, we want to hear from you.

Primary Responsibilities:

• Client Success Strategy: Develop and execute strategies to increase client adoption, retention, and satisfaction, ensuring clients achieve their desired outcomes using Teachstone solutions.
• Strategic Partnership: Act as a trusted advisor by understanding client goals, collaborating on strategies to meet those goals, and maintaining strong, ongoing relationships.
• Advocate and Feedback Loop: Serve as the internal advocate for clients by gathering feedback and collaborating with internal teams to enhance Teachstone offerings and address client needs.
• Onboarding and Implementation: Support onboarding and implementation processes to ensure a seamless and positive experience for new and existing clients.
• Contract Logistics: Manage the logistics of contract delivery and renewal, ensuring all client agreements are executed efficiently.
• Client Health Management: Monitor client health metrics, identify potential risks, and proactively develop solutions to support long-term client success.
• Proactive Communication: Engage in regular, proactive communication with clients to ensure they receive maximum value from Teachstone solutions and maintain a strong, positive relationship.
• Reporting and Optimization: Create and present detailed client reports, showcasing successes and providing actionable recommendations for further optimization of services.
• Product Expertise: Maintain an in-depth understanding of Teachstone’s product and service solutions to effectively support clients and address their needs.
• Team Collaboration: Work closely with colleagues across teams to drive overall team success and foster a culture of collaboration.

Additional Responsibilities:

• Client Presentations: Develop and deliver engaging presentations and webinars to clients, showcasing features, updates, and strategies for maximizing the impact of Teachstone solutions.
• Process Improvement: Identify and implement opportunities for process improvement within the Partnership Success team to enhance client outcomes.
• Other Duties as Assigned: Perform other duties that align with the Partnership Success Manager role and support organizational goals.

Qualifications:

• Education: Bachelor’s degree in education or a related field, or equivalent experience.
• Experience: Three to five years in a client success, service delivery, project management, or consultancy role.
• Relationship Management: Proven ability to manage complex client relationships, build trust, and drive client success.
• Educational Knowledge: Understanding of educational structures and best practices in child and teacher development.
• Communication Skills: Exceptional written and verbal communication skills, with a talent for building rapport and engaging with clients effectively.
• Travel: Willingness to travel as needed, up to 25%.
• Technical Proficiency: Competence in word processing, spreadsheet, and database software (e.g., Microsoft Office, Google Drive Suite).
• Product Familiarity: Knowledge of the Classroom Assessment Scoring System and other Teachstone products is a plus.
• CRM Experience: Experience with Salesforce or similar CRM software is preferred.

What We Offer:

• Fair, Competitive Pay:  We ensure equal pay for equal work, using consistent salary bands based on market benchmarks, reviewed annually. Prior salaries, negotiation skills, or fear of conflict don’t influence your pay.
• Salary Range: Determined by your experience, skills and internal equity.
• Comprehensive benefits:  We offer an inclusive benefits package to support your overall well-being. Eligibility depends on your role and employment status.

Ready to Make a Difference?

At Teachstone, we believe that every interaction shapes a brighter future. If you're passionate about transforming education and want to be part of a team that's committed to meaningful impact, we want to hear from you. Apply today and help us create classrooms where every child thrives!

Teachstone is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions or related medical conditions), sexual orientation, gender identity, gender expression, parental status, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity or other applicable legally protected characteristics. We may use your information in aggregate to evaluate our diversity, equity and inclusion efforts. Teachstone is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to disability, you may contact us at [email protected]. We are dedicated to fostering an inclusive and diverse environment.