Partners Operations Specialist

Workload: Full time, Sector: Energy / Environmental, Work location: Geneva, Switzerland

Language: English, Italian, German. French is an asset.

 Job description

Picarro is seeking a dedicated and dynamic ‘Partners Operations Specialist’ to join our Picarro SARL Operations team and play a pivotal role in our growth and development across Europe. The successful candidate will oversee day-to-day operational activities with Picarro partners in the EMEA region, ensuring 1st class execution of the terms of the agreements, high-quality outcomes, operational efficiency, and customer satisfaction.

This is a hands-on role requiring a blend of technical acumen, project management, analytical skills, and strong interpersonal abilities.

Key Responsibilities

Project Management

• Activity Tracking: Monitor partners' driving and investigation activities in terms of quality control, efficiency, and issue identification.
• Reporting: Generate detailed reports and communicate results to clients, partners, and internal Picarro departments as required.
• Performance Metrics: Track activities using results-based KPIs and maintain the Plan of Record (POR).
• Partners Communication: Regularly engage with partners, which includes:
  • Gathering insights on identified issues.
  • Addressing required corrections and actions.
  • Adapting plans upon needs.
• Logistics Planning: Coordinate operational logistics and planning based on projects execution needs.
• Technical Support: Provide minor technical training and support on systems and software tools. Collaborate with the SARL Operations/Field Application Engineering (FAE) team to:
  • Resolve technical support requests promptly.
  • Ensure high instrument uptime.
  • Perform timely system maintenance, updates, and checks.

Finance

• Billing Oversight: Validate partner invoices based on completed activities.
• Cost Tracking: Monitor, benchmark, analyze and report partners ‘costs.
• Revenue Projections: Estimate and track planned activities to forecast revenue and costs.
• Invoice Management: Generate and issue quotes and invoices for completed activities, ensuring accuracy and clarity.
• Dispute Resolution: Analyze, explain, and resolve discrepancies in invoicing with partners.

Legal and Compliance

• Contract Adherence: Ensure execution compliance with contractual agreements, including pricing, performance requirements, and timelines.
• Collaboration: Work closely with Picarro internal departments, including Sales, Business Development, Client Program Management, Operations and Finance teams to address inadequate contracts or pricing structures.
• Documentation: Maintain and archive all documents related to contracts, bills, invoices, and partner communications.
• Data Security: Track and maintain adherence to data security protocols.

Role Summary The Partners Operations Specialist will manage partners’ operational activities with a customer-centric mindset. This individual must exhibit a proactive approach, technical competence, and strong problem-solving abilities to ensure operational excellence and customer satisfaction. Comprehensive training will be provided to develop a deep understanding of the role and Picarro’s technology and systems.

Desired Skills and Experience

Core Competencies

• Proven experience in a customer-facing role and control of execution.
• Effective problem-solving skills.
• Exceptional analytical skills and attention to detail.
• Organizational and time-management skills with the ability to work autonomously.
• Excellent written and verbal communication skills.
• Results-oriented team player with a proactive, “make-it-happen” attitude.
• Skilled in conflict resolution and negotiation with a focus on win-win outcomes.

Technical Skills

• Experience in project management and process optimization.
• Appetite for technical products (hardware and software).
• Proficiency in managing data, creating clean, clear, and detailed reports and documentation.

Language Proficiency

• Required: English, German, Italian (full proficiency).
• Preferred: French.

Qualifications

• Academic and/or Professional Certifications in either engineering, Business Administration and/or project management.
• Prior experience in customer-facing support roles.
• Valid driver’s license.

Why Join Picarro? This is an exciting opportunity to work at the intersection of technology and operations within a fast-paced, innovative environment. As a Partners Operations Specialist, you will contribute to Picarro’s growth and establish yourself as a key player in delivering cutting-edge solutions to our clients in the EMEA region.