Partner Technical Success Manager

About AvePoint

Collaborate with confidence. AvePoint provides the most advanced platform to optimize SaaS operations and secure collaboration. More than 9 million cloud users rely on our solutions. Our SaaS solutions are also available to managed service providers via more than 100 cloud marketplaces, so they can better support and manage their small and mid-sized business customers. Founded in 2001, AvePoint is a five-time Global Microsoft Partner of the Year and headquartered in Jersey City, New Jersey. For more information, visit https://www.avepoint.com.

At AvePoint, we are committed to investing in our people: we believe agility, passion and teamwork sets us up to do our best work and fosters a culture where you feel empowered to take initiative, learn from others and craft your career with the intention to unleash the power of you!

As a Partner Technical Success Manager at AvePoint, you'll play a pivotal role in ensuring our partners and their customers derive maximum value from our product stack. We'll support your journey with continuous training and mentorship.

Key Responsibilities:

• Act as a technical resource and authority on AvePoint software and solutions, educating partners and solving problems during trial and deployment stages.
• Be readily available for partners, responding to queries within 24 hours and ensuring their satisfaction throughout the setup and delivery process.
• Assist partners with the setup of Elements platform and trials of solutions within the platform.
• Ensure Partner Internal Use Rights (IURs) are set up and configured correctly.
• Run demonstrations of key Managed Service Provider (MSP) solutions to long tail MSPs in collaboration with Partner Development Managers (PDMs).
• Resolve all partner technical support cases involving trial licenses or IURs and act as an escalation point for critical cases.
• Assist partners with the setup of AvePoint Fly solutions pre-migration.
• Continually build and grow personal knowledge of industry trends, the Microsoft ecosystem, AvePoint product offerings, and general business acumen.
• Establish and implement a personal development plan with your direct sales manager to facilitate ongoing growth and professional development.
• Maintain active and positive participation in team activities, communications, and training, providing mentorship to junior team members.

What You Bring:

• Openness to constructive feedback from leaders and peers.
• Ability to hold team members accountable to our standards.
• Willingness to share information about our products and the market with the sales and technical teams.
• Relevant experience as a technical professional, consultant, or Independent Software Vendor (ISV) expert.
• Understanding of the channel business model (distribution, MSP, and/or Systems Integrator (SI)).
• Experience in delivery and/or pre-sales of solutions leveraging Microsoft 365 security & compliance (Purview), SharePoint, Microsoft Teams.
• Broad knowledge of server and cloud offerings across Microsoft, Google, and Salesforce.
• Confident presentation and demo skills, with advanced business and technical communication abilities.
• Strategic thinking ability, using technical knowledge coupled with a sales mentality.
• Excellent relationship-building skills with channel partners and colleagues.
  

Join us and become a trusted advisor for AvePoint products and solutions, driving long-term solution adoption and contributing to our team's success.

AvePoint is proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drive our success and is at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.