Partner Success Specialist

The Partner Success Specialist plays a vital role at Biller Genie by ensuring our payments industry referral partners receive the necessary support and resources to collaborate with us effectively. In this position, you will proactively assist partners with submitting new deals, provide exceptional customer support, identify partner needs, and resolve partner-related issues.
You will manage follow-up tasks, maintain accurate records, gather feedback to enhance procedures and implement internal process improvements to better support our referral partners. Staying updated on industry trends and platform enhancements is also crucial. These core responsibilities are focused on driving departmental growth by increasing the number of activated partners who submit new deals each month and contributing to the continuous improvement of our products and services.

This role is an on-site, in-office position based in the Orlando area near International Drive, minutes from I-4 and the Turnpike. If you are applying from out of state, please note that you may be automatically rejected due to distance if relocation is not indicated on your resume.

About Us: Recently ranked #259 on the Inc 5000 fastest growing companies in the United States, Biller Genie is an award-winning B2B SaaS platform that helps businesses get paid faster. Based out of Orlando, we are growing rapidly, with clients all over the United States. Our technology is disrupting the payments and accounting industries. Visit www.billergenie.com to learn more.

Primary Job Responsibilities: 

• Handle partner cases with a goal of zero SLA violations.
• Set tasks for follow-ups on cases, activities, calls, and requests from Relationship Managers.
• Convert cases into new sales opportunities.
• Manage daily tasks, cases, and both inbound and outbound phone campaigns.
• Conduct proactive outreach to partners to enhance engagement.
• Process new partner signups, issue new partner agreements, and collect necessary documentation
• Collaborate with other departments to resolve subscriber issues and keep partners informed throughout the process.

Qualifications:

• Minimum 2-5 years of experience in technical, customer, or partner success, preferably in a SaaS fintech environment, with a focus on payment processing.
• Proven ability to deliver exceptional customer service in a fast-paced setting; startup experience is a plus.
• Strong multitasking, prioritization, and project management skills demonstrating the ability to handle multiple projects and issues effectively.
• Detail-oriented and capable of thriving in a high-energy, high-expectation environment.

Benefits: 

• Competitive Base Salary + Uncapped Commission.
• Comprehensive Medical, Dental, and Vision Plans.
• 401k with up to 4% Company Match.
• Flexible Open Paid Time Off (PTO) Policy.

Our Mission: 

To provide an automated A/R platform that seamlessly integrates existing business processes for the SMB market. 

Our Core Values: 

Get Shit Done Right - We work hard and ensure tasks are completed correctly and on time, every time. 

Own it - We are subject matter experts who know what we know, and we are confident enough to speak up when we see something wrong. 

Catch Up - We are high performers and love a fast-paced environment. 

Believe in the Genie - We are passionate about where we are going as a team and we show we care. 

Class Shines - We are articulate professionals who carry ourselves well and speak with purpose. 
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.