Search the 5 jobs at Biller Genie

The Partner Success Specialist at Biller Genie supports and manages relationships with payment industry referral partners by resolving issues, providing customer service, and enhancing engagement. Key duties include processing partner signups, maintaining records, and following up on partner cases to drive growth and improve services.

The Customer Support Specialist at Biller Genie will handle incoming calls and chats, assess customer needs, forward inquiries to the right support teams, maintain records, and follow up on customer resolutions to ensure satisfaction.

The Subscriber Success Specialist will engage with Biller Genie subscriber accounts, providing support through various channels, offering training, promoting product adoption, and upselling subscriptions while documenting interactions and troubleshooting issues.

The Technical Support Specialist at Biller Genie is responsible for answering customer inquiries via calls and chats, assessing their needs, and forwarding them to the appropriate support teams. This role requires effective communication skills, attention to detail, and the ability to maintain high customer satisfaction levels.

The IT Help Desk Technician will provide first-level support for IT issues, manage help desk tickets, assist with network management, and support the administration of Microsoft Entra ID and OneDrive for Business. Responsibilities include implementing user access controls, maintaining IT inventory, documenting solutions, and collaborating with teams to improve IT processes.