Partner Success Manager

Job Description

Partner Success Manager, Acrisure Technology Group

Hybrid - 3 days week in office in one of the following locations: Austin,TX | Boston, MA| Grand Rapids, MI | San Diego, CA
If interested, please apply here: https://www.builtinaustin.com/job/partner-success-manager/157249

Acrisure Innovation is a fast paced, AI-driven team building innovative software to disrupt the $6T+ insurance industry. Our mission is to help the world share its risk more intelligently to power a more vibrant economy. To do this, we are transforming insurance distribution and underwriting into a science. 

At the core of our operating model is our technology: we’re building the premier AI Factory in the world for risk and applying it at the center of Acrisure, a privately held company recognized as one of the world's top 10 insurance brokerages and the fastest growing insurance brokerage globally. By using the latest technology and advances in AI to push the boundaries of understanding risk, we are systematically converting data into predictions, insights, and choices, and we believe we can remove the constraints associated with scale, scope, and learning that have existed in the insurance industry for centuries. 

As a Partner Success Manager, you will ​​empower Acrisure Agency Partners to realize the value of Innovation’s technology solutions by working with a nimble team driving adoption and business outcomes. You will be the ultimate advocate for Acrisure Agency Partners and their stakeholders, and become a trusted representative of the voice of the customer at Acrisure Innovation. To achieve this, you will be developing, executing and sharing success playbooks and establishing scalable processes and systems for generating awareness, earning adoption and providing an optimal customer experience for our technology users.

Here are some of the ways in which you’ll achieve impact:

• Lead activities across five key Partner Success areas (product marketing, field enablement, driving critical metrics, feedback loop and support) that ensure successful launch and post-sale outcomes with Acrisure Innovation’s technology solutions.

• Develop compelling and differentiated product positioning and messaging that activates and retains users.

• Get to know our Agency Partners, catalog how they operate, their agency strategy, their tech readiness and represent the customer voice within the Product organization.

• Cultivate relationships and develop deep knowledge of InsurTech use cases for agency partners to guide product development and craft and execute go-to-market strategies

• Identify the customer pains, unmet needs and opportunities for the Acrisure Innovation Product organization to pursue.

• Design and execute plans to drive an optimal user experience with a “Whole Product” solution from onboarding through ongoing support

• Bring an Agency Partner-focused lens to Product strategy, including thinking beyond the technology solutions to real-world Agency Partners problems.

• Ensure adoption and subsequent revenue & profitability outcomes, while winning champions who want to tell their story.

You may be fit for this role if you are:

• High energy. You bring passion and enthusiasm to your work and are highly productive in a fast-paced environment with little oversight on a day-to-day basis.

• Results oriented. You value outcomes over activities, and you can independently chart your path to deliver the desired results.

• Customer centric. You bring a high-level of empathy for our partners / customers and can establish frameworks to structure our thinking about their wants, needs and how to drive outcomes. 

• Adept at ensuring scalability: You prioritize one-to-many enablement activities over one-to-one enablement activities.

• Capable of driving success in ambiguous conditions. You act like an owner and are independently capable of seeking information in an unstructured environment, solving conceptual problems, corralling resources, and delivering results in challenging situations.

• A concise and effective communicator. You possess strong written and verbal communication skills, and can adapt your style for both end user audiences as well as internal executives.

• A relationship builder. You are able to build trust quickly with internal stakeholders and customers with a high degree of empathy and with a team-first collaborative attitude.

• A continuous learner: You are intellectually curious and constantly seek to understand trends at a deeper level, while also able to reconcile your understanding and communicate across different mental models.

• Have a proven track record of enabling a strong customer experience: You possess a history of successfully driving adoption and/or an exceptional customer experience through any or all of the five dimensions of Partner Success (product marketing, field enablement, driving critical metrics, feedback loop and support).

Other requirements:

• Work experience: 4+ years of Partner Success and/or Product Marketing experience. 1+ year of experience in an Insurance or InsurTech organization required.

• Location: Willing and able to work from headquarters in either Austin, Texas, Boston, MA, Grand Rapids, MI or San Diego, CA (hybrid 3 days per week).

It’s not expected that any single candidate will have expertise across every single one of these areas. If you are a high caliber Customer Success or Product Marketing professional motivated by enabling customers to use innovative technology to improve their businesses, we are eager to talk to you.

Pay Details:

: $0 - $0

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.

Acrisure is equally committed to supporting social issues. In 2021, the Company co-founded Evolution Advisors, a joint venture focused on providing greater access and more effectively distributing insurance products and financial services to minority-owned enterprises. In its home of Grand Rapids, Acrisure provided $15 million to create the Acrisure Center for Innovation in Children’s Health at Helen DeVos Children’s Hospital.

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.