Partner Success Manager - NA Partners

Why Verifone

For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

What's exciting about the role

As a Partner Success Manager you are responsible for managing integration projects for partners in North America and providing day to day technical support. This position collaborates closely with Partner Service Engineers and Partner Sales to align on priorities and drive delivery.

The ideal candidate is technically proficient, able to explain technical solutions to diverse audiences, and highly  partner-centric.

Responsibilities:  

• Track partner projects that require engineering changes, complex implementations and/or implementing a solution for the first time, with keen focus to drive on time delivery.  
• Develop deep technical knowledge of Verifone products and solutions.
• Responsible for risk management and resolution of challenges impacting project delivery. 
• Work across Verifone teams to eliminate obstacles and work through potential schedule delays.  

Qualifications

• Bachelor’s degree in Business, Finance, or a related field
• 5+ years in customer success, project management, or a related role, ideally within payments, fintech, or SaaS.
• Passion for delivering exceptional customer experiences, project planning and execution and critical problem-solving.
• Ability to understand and explain technical payment solutions to non-technical audiences.
• Strong organizational skills with the ability to manage multiple projects, programs and priorities.
• Strong verbal and written communication skills, with the ability to engage at all levels.

Our commitment

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.