Partner Success Manager (German Speaking)

Posted 2 Days Ago
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London, Greater London, England
Junior
Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
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The Role
The Partner Success Manager at Klaviyo develops and supports the agency partner ecosystem by coaching partners to enhance their client service. Responsibilities include managing relationships with 40-60 agency partners, collaborating with Partner Managers, providing strategic guidance, and advocating for partners within the organization. Candidates must be fluent in English and German, with at least 2 years of experience in customer success and a background in SaaS or marketing automation.
Summary Generated by Built In

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
Partner Success Managers (PSMs) at Klaviyo play a critical role in developing and supporting our agency partner ecosystem. Partner Success Managers support the Agency Partner Program's mission to help our partners and their clients (Klaviyo customers) grow, by coaching and enabling our Agency Partners to deliver exceptional service to their clients. We are looking for a PSM who is passionate about customer success while providing a great experience to agency partners and their clients (Klaviyo customers) as they scale their businesses with Klaviyo.
Responsibilities:

  • Establish yourself as the trusted advisor for 40-60 agency partners
  • Collaborate closely with the Partner Managers as a partner team to provide a world-class experience to our agency partners
  • Support agency partners in a variety of growth stages to help deliver value to their end clients through product knowledge and strategic guidance
  • Work to set priorities with partners based on their business goals as well as overall partner client health and performance
  • Act as an internal advocate for agency partners, providing feedback to leadership, product, and partner marketing based on partner needs
  • Quickly become an expert in the Klaviyo product and marketing automation


Preferred Experience and Skills:

  • 2+ years CSM experience managing client relationships with customers, partners, or third-party vendors
  • 2+ years experience in SaaS,marketing automation or ecommerce Proven track record of coaching and influencing clients/partners to leverage recommendations to achieve goals
  • Ideally an understanding of the Agency world and/or experience working within or with Marketing/ECommerce Agencies
  • Strong business acumen and desire to understand how businesses operate within a larger ecosystem
  • An ability to adapt in a quickly changing environment with changing priorities
  • Strong organizational, project management and problem solving skills
  • Excellent communication both written and verbal skills
  • Fluency in English and German required


The pay range for this role is listed below. Some sales and success roles are also eligible for variable compensation. This role is also eligible for competitive benefits and perquisites, subject to company policy and applicable law.
Base Pay Range in Local Currency:
£59,200 - £88,800 GBP
Get to Know Klaviyo
We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.
By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.

Top Skills

Ecommerce
Marketing Automation
SaaS

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The Company
Boston, MA
2,000 Employees
Hybrid Workplace
Year Founded: 2012

What We Do

Klaviyo (NYSE: KVYO) is the only CRM built for B2C brands. Powered by its built-in data platform and AI insights, Klaviyo combines marketing automation, analytics, and customer service into one unified solution, making it easy for businesses to know their customers and grow faster. Klaviyo (CLAY-vee-oh) helps relationship-driven brands like Mattel, Glossier, Core Power Yoga, Daily Harvest and 167,000+ others deliver 1:1 experiences at scale, improve efficiency, and drive revenue.

Why Work With Us

We refer to our employees as ‘Klaviyos’, and we make up a diverse community united around shared values: We’re curious, collaborative, driven, innovative, fun, and fully ourselves at work. No matter which team you join, your work won’t just impact Klaviyo. It’ll help empower our customers and enable creators across the globe to own their destinies.

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Klaviyo Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Typical time on-site: 3 days a week
Boston, MA
Denver, CO
Dublin, IE
London, GB
San Francisco, CA
Sydney, New South Wales
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