Partner Project Manager

Description

Our Professional Services organization is growing, and we are looking for a Partner Project Manager (PPM) to join our team. In this role, you will play a key part in scaling monday.com's service delivery operations. You’ll be responsible for ensuring that our service partners deliver high-quality services to clients and contribute to successful customer outcomes. You will build and nurture relationships with partners’ delivery teams, including implementation consultants, business analysts, developers, and practice leads.

As our demand for PS implementation and consultancy is growing, we need to build and maintain a strong, diverse and healthy service partner portfolio to support this growing demand, taking into account various monday.com products, industries, and vertical expertise. You’ll be working with our client-facing teams and partners on various PS projects and will be responsible for their success while tracking and monitoring the projects and measuring key project metrics.

To succeed in this role, you should bring strong project management skills, a passion for partnerships and relationship building, and the ability to mitigate risks associated with large-scale implementations and services. You should also have the product knowledge to serve as a subject matter expert (SME) and trusted advisor to our partners. Effective communication with clients and partners is essential to ensure projects are delivered on time and meet the highest standards.

If you are a proactive, dynamic, detail-oriented, and driven individual with a passion for building, we encourage you to apply for this exciting opportunity.

About The Role

• Own a partner portfolio and oversee associated Professional Services and Managed Services projects, ensuring successful outcomes through high customer satisfaction (CSAT) and on-time, on-budget delivery
• Ensure high-quality and seamless project delivery at scale by implementing monday.com best practices and project methodologies.
• Build and maintain strong relationships with monday.com delivery partners to support successful project outcomes and the growth of the partner service practices.
• Support in the design and development of complex, customized technical solutions tailored to the specific needs of monday.com customers.
• Track and monitor Professional Services activities at scale, leveraging data to drive informed, strategic decisions. 
• Manage large-scale programs to support efficient and successful partner service delivery. 
• Serve as a middle-person between internal monday.com stakeholders and our service delivery partners.
• Deliver technical workshops to partners, enhancing their capability to implement and support monday.com solutions.
• Act as the primary escalation point for partners and their clients throughout the PS project delivery lifecycle.

Requirements

• 3+ Years as a Professional Services consultant / technical project manager, preferably in a global SaaS company with cloud-based products
• Experience delivering complex professional services solutions with high quality, both internally and externally (via partners)
• Project management skills and experience with PS lifecycle methodologies for technical and non-technical projects
• Experience with PS project scoping and estimations
• Proven experience in delivering technical training and workshops with excellent feedback.
• Experience in partnerships and working with service partners, an advantage
• Excellent interpersonal skills, customer-centric mentality, can-do approach, works well under pressure, and a high sense of ownership.

Please note this a hybrid role working 3 days/week in our Denver office.



What monday.com can offer you:

• Opportunity to join a well-funded, proven company with big ambitions, competitive salary and benefits package, and bonus potential.
• An amazing company culture that values transparency and collaboration while never forgetting to have fun while we work!
• Monthly stipends for food, wellness, and commuter/remote work
• Fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills
• Award-winning work environment - named a “Best Place to Work” by BuiltIn as well as “Great Place To Work” certified
• We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding
• A global work environment with employees in Tel Aviv, New York, Denver, London, Kiev, Sydney, São Paulo, and Tokyo

Visa sponsorship for this role is currently not available.

monday.com is proud to be an equal-opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.

For Colorado-based hires only: Compensation Range: $104,400-$121,500 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company’s plans and in accordance with Company’s policies. Compensation finally awarded to the candidate will be commensurate with the candidate’s skills and experience. Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locations.

#LI-Hybrid

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Our Team

The Professional Services and technology pre-sales team is a group of humans with a passion for client relationships and crafting winning service offerings with a focus on delivery excellence. If you are keen, we'd love for you to join monday.com's Professional Services team. In this fast-paced role, you'll be the point person for delivering on the expectations of our PS packages, and navigating pre-sale activities through to project execution.

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About The Team (Internal)

Our Professional Services organization is growing and we are looking for a Partner Project Manager (PPM) to join our team. In this role, you will play a key role in driving monday.com service delivery arm at scale. You’ll be responsible for ensuring that our regional service partners deliver high-quality services to our clients and ensure the customer's success. You will foster relationships with the partner's delivery teams, including, implementation consultants, business analysts, developers, and other delivery functions.

As our demand for PS implementation and consultancy is growing, we need to build and maintain a strong, diveresed, and healthy regional service partners portfolio to support this growing demand, taking into account various products, industries, and vertical expertise. You’ll be working with our client-facing teams and partners on various PS projects and will be responsible for their success while tracking and monitoring the projects and measuring key project metrics.

To be successful in this role, you should have strong project management skills, a passion for partnerships and relationship building, mitigate risks associated with large-scale implementations, and have the product knowledge to be our partner SME and trusted advisor. You should also be able to effectively communicate with clients and partners to ensure that projects are delivered on time and maintain the highest standards.

If you are a proactive, dynamic, detail-oriented, and driven individual with a passion for building, we encourage you to apply for this exciting opportunity.

• Ownership for end-to-end PS projects by partners while collaborating with monday.com’s client-facing teams and partners.
• Ensuring high quality and smooth project delivery in scale by implementing monday.com best practices and project methodologies.
• Building and maintaining relationships with monday.com delivery partners to assure successful deliveries.
• Build and design complex and customized technical solutions for monday customers' specific needs.
• Tracking and monitoring our PS activities at scale while collecting valuable data to make data-driven decisions.
• Train and enable new service partners, and maintain a strong Center of Excellence (CoE) for existing service delivery partners
• Delivering technical workshops to our partners.
• Being an escalation point for partners and their clients throughout the PS project delivery process

Internal requirements

• 2+ Years as a Professional Services consultant / Technical Project Manager / Project Manager / Customer Success Manager
• At least 6 months in a Senior position
• Experience working with external clients
• Project management skills
• Experience with project scoping and estimations
• Experience in partnerships and working with service partners - an advantage
• Excellent English