Partner Implementations Manager

Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organization and serve their clients better. We’re also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our field—we are ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc.

Our Mission

Filevine is building the seamless intersection between legal and business by creating a world- class platform to help professionals scale.

Job Summary:

We are seeking a highly motivated and detail-oriented Partner Implementation Manager (PIM) to join our Customers for Life department. This individual will work closely with prospective and new partners and internal teams to ensure smooth and effective implementation of Filevine. The ideal candidate will have strong analytical skills, a keen ability to monitor and manage deal desk processes, and a passion for partner success. They will play a crucial role in improving the implementation process by setting clear expectations, enforcing compliance, and proactively identifying issues.

Responsibilities

• Build and maintain relationships with new and existing partners, serving as the primary contact for their implementation processes.
• Monitor partner performance through NPS scores and provide actionable feedback.
• Act as a knowledge resource for Account Executives (AEs), helping them understand partner capabilities and ensuring clarity in partner engagements.
• Review AE calls for compliance with messaging and adherence to processes.
• Manage partner quote timelines, ensuring accurate pricing and process compliance.
• Conduct audits, spot checks, and address issues with missing or inconsistent quotes.
• Oversee deal desk and implementation pipelines, tracking the status of quotes and deals, ensuring proper submission and acceptance, and conducting follow-ups on unaccepted deals.
• Investigate variances in deal amounts and prevent unauthorized partner provisioning.
• Collaborate with internal teams to provide data-driven insights, improve processes, and address implementation challenges.
• Generate reports, analyze trends, and recommend optimizations for partner performance and deal outcomes.

Qualifications

• 3+ years of experience in customer-facing roles; preferably in consulting, SaaS, hospitality, or project management. Bachelor's degree is a nice-to-have.
• Proven ability to build and manage strong relationships with both customers and partners.
• Strong data analysis skills to monitor trends and identify process gaps.
• Excellent verbal and written communication skills with the ability to simplify complex concepts.
• Highly organized, with the ability to manage multiple projects and deadlines simultaneously.
• Strong problem-solving skills and the ability to think creatively in ambiguous situations.
• Demonstrated ability to take ownership of projects and drive them to completion.
• Passionate about customer success and delivering an exceptional user experience.
• Comfortable working in cross-functional teams and adapting to changing business needs.
• Naturally curious and inquisitive, with a drive to continuously learn and improve.

Cool Company Benefits:

- A dynamic, rapidly growing company, focused on helping organizations thrive 

- Medical, Dental, & Vision Insurance (for full-time employees)

- Competitive & Fair Pay

- Maternity & paternity leave (for full-time employees)

- Short & long-term disability

- Opportunity to learn from a dedicated leadership team

- Centrally located open office building in Sugar House (onsite employees)

- Top-of-the-line company swag

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