Partner Success Manager

About the Role:

Coro is expanding and seeking a Partner Success Manager to elevate our channel program. In this role, you'll act as the primary liaison between Coro and our partners, ensuring they have the resources and support needed to effectively promote and sell our cybersecurity solutions.

About Us:

Over the past few years Coro has received $175M in funding and is one of the fastest growing Cybersecurity companies in the world. The funding is primarily being used to enhance the Coro Cybersecurity SaaS platform and for additional headcount growth, as Coro continues to expand globally.

Coro started in Tel-Aviv, Israel and is also headquartered in Chicago, IL with additional offices in New York, London, and remotely across the globe. As a global organization, Coro gives you the ability to work with people and teammates from around the world. 

Coro’s AI enabled Modular Cybersecurity Platform is the only one in the industry specifically designed to provide Mid-Market customers with scalable and affordable “enterprise grade” protection for all of their priority threat vectors.

Responsibilities:

Communication Management:

• Serve as the primary liaison between Coro and our partners, ensuring clear and consistent communication to facilitate collaboration and address any concerns promptly.

Relationship Building:

• Develop and nurture strong relationships with assigned partners to ensure their satisfaction and loyalty, leading to long-term partnerships.

Partner Onboarding and Change Management:

• Oversee the onboarding process for new partners and manage any changes or updates, ensuring partners are well-informed and equipped to succeed.

Performance Metrics and Goal Setting:

• Collaborate with partners to establish clear performance metrics and target goals, ensuring both parties are aligned for a successful partnership.

Performance Reporting:

• Regularly communicate results against established metrics, sharing lessons learned and success stories to promote continuous improvement and celebrate achievements.

Business Reviews:

• Conduct quarterly and ad-hoc business reviews with partners to assess performance, address challenges, and realign objectives as necessary.

Program Development:

• Provide recommendations on partner program tools, incentives, and go-to-market messaging to enhance the effectiveness and appeal of Coro's partner program.

Skills and Experience:

• Experience with Account Management, Project Management, or Customer Service (Cybersecurity industry background preferred) 
• 3+ years of Project Management experience 
• Ability to run basic demonstrations of the system 
• Customer Success experience 
• Excellent verbal and written communication skills 
• Excellent interpersonal and customer service skills 
• Excellent organizational skills and attention to detail 

Job Benefits and How We Work:

• Unlimited holiday time 
• Regular team socials 
• World-class product 
• Working with teammates from the US, Tel Aviv, to London
• Other benefits will depend on Location

What to Expect in the Interview Process::

• Phone Screen-30 minutes with our Recruiting Team
• Virtual Interview-45/60 minutes with Hiring Manager
• Virtual Interview - 30 minutes with the People Team

As job positions at Coro open and are publicly posted, we encourage all applicants who believe they have the qualifications and would be a good fit for the position to apply.

Coro is an Equal Opportunity Employer. We embrace the value you can bring to our team through your commitment, skills and abilities, creativity, experience and diversity...not your skin color, sex, gender or otherwise. However you identify, if you’re passionate, good at what you do, feel aligned to Coro's mission, and feel you’re the right fit for an open position, we encourage you to apply.