Partner Deal Operations Senior Analyst

WHAT IS BOX?

Box is the world’s leading Content Cloud. We are trusted by more than 115K organizations around the world today, including nearly 70% of the Fortune 500 and leaders across deeply regulated industries (such as AstraZeneca, JLL, and Nationwide), to protect their data, fuel collaboration, and power critical workflows with secure, enterprise AI.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

Founded in 2005, Box is headquartered in Redwood City, CA, and we have offices across the United States, Europe, and Asia.

WHY BOX NEEDS YOU 

The Partner Deal Operations Senior Analyst will play a pivotal role in driving efficiency and accuracy across our reseller sales process. This hybrid role combines expertise in deal structuring and operational execution with a strong sales-oriented mindset to ensure seamless collaboration with internal teams and external partners. The ideal candidate will thrive in a dynamic environment, demonstrating persistence, attention to detail, and a passion for closing deals.

WHAT YOU'LL DO 

Deal Desk and Quoting Support

• Collaborate with the reseller organization to create and optimize quotes for complex and high-value deals, ensuring compliance with pricing policies and margin targets

• Analyze deal structures and identify opportunities to maximize profitability while meeting customer and reseller needs

• Work with teams on pricing strategies, discount structures, and contract terms, balancing business goals with partner satisfaction

• Proactively identify bottlenecks in the quoting process and help implement solutions to improve turnaround time

Order Processing and Finalization

• Work with Regional Partner Managers (RPMs) and partner teams on the end-to-end order processing lifecycle for reseller transactions, ensuring accuracy, timeliness, and adherence to contractual terms

• Act as the primary point of contact for resellers during order finalization, addressing inquiries and resolving issues efficiently

• Partner with cross-functional teams, including technical accounting, legal, deal desk, and order management, to ensure smooth order fulfillment and processing

• Monitor and report on order statuses, identifying and addressing delays or discrepancies

Process Optimization and Reporting

• Continuously evaluate and refine operational processes to enhance efficiency and scalability

• Create and monitor reports and dashboards to track key performance metrics, including pipeline, deal velocity, and order accuracy

• Provide regular updates to leadership on operational performance and strategic initiatives

• Participate in cross-functional projects aimed at improving systems, tools, and processes that support reseller operations

Sales Mindset and Strategic Impact

• Demonstrate persistence and drive to overcome obstacles and close deals efficiently, aligning with Box sales and revenue goals.

• Advocate for reseller partners within the organization, ensuring their needs are prioritized in decision-making processes

• Stay informed about partner updates and operational changes, leveraging insights to inform deal strategies and operational improvements

WHO YOU ARE 

• 3+ years proven experience in sales operations, deal desk, order management, or a related role within the technology or SaaS industry

• Strong understanding of reseller ecosystems, including quoting, order processing, and partner enablement

• Excellent problem-solving skills, with the ability to navigate complex deal structures and operational challenges

• Exceptional communication and interpersonal skills, with a proven ability to influence stakeholders at all levels

• Proficiency in CRM and ERP systems, with skills in data analysis and reporting tools

• Sales-oriented mindset with a focus on driving results and achieving operational excellence

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 2 days per week, with a focus on Tuesdays and Thursdays. Your Recruiter will share more about how we work and company culture during the hiring process.

Head-over-heels about this role — but not sure you meet all the requirements? Apply anyway! Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Box, we take a big-picture approach to hiring that fosters authenticity, diversity, and inclusion. If you're passionate about this opportunity, chances are, you shine pretty bright.

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.

#LI-KS1