The Partner Assurance Manager (“PAM”) at Workiva is responsible for driving high levels of partner satisfaction and long-term partner retention among an assigned group of partner accounts. This is accomplished through multiple dimensions, including enhancing the overall partner experience and actively engaging with partners on a proactive basis by working cross-functionally with other Workiva teams to improve the partner experience with regards to global deployment customer satisfaction, expansion of partner solutions and the effectiveness of their certified partner resources. The PAM acts as a trusted advisor to ensure partners achieve their goals and expand their capabilities and resources with Workiva solutions and is keenly aware of their needs and challenges.
What You'll Do
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Help build a joint strategic plan and partner scorecard for new and existing partners, based upon a shared vision to drive growth of the ecosystem for certified resources and maximize adoption and value derived from Workiva solutions
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Build a strong relationship with partner organizations to ensure Workiva teams have a deep understanding of the partner capabilities, partner deployment strategies and shared goals with Workiva
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Monitor the deployment health and customer satisfaction with partner engagements to assess progress , identify risks and blockers
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Work with Solution Architects and partner enablement managers to create mitigating strategies to ensure successful outcomes
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Collect partner feedback and share user insights internally to increase overall partner performance by providing feedback about deployment challenges, enablement needs and product enhancements
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Identify ways to maximize value for both parties to achieve long-term partner goals
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Understanding upcoming partner program initiatives and communicating them with our partners
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Identify embedded staffing needs as a result from Partner capacity and competency constraints and work with the Workiva teams as needed to provide oversight or delivery resources from Workiva services teams
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Participate in ongoing reviews of Partner projects and review feedback from deployment assessments for emerging partners and create shared action plans for continual growth
What You'll Need
Minimum Qualifications
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Undergraduate Degree or equivalent combination of education and experience in a related field
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3+ years of experience in the SaaS industry with customer success, professional services management, consulting, or other relevant experience
Preferred Qualifications
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Exceptional knowledge of the capabilities of Workiva solution with experience presenting complex, multifaceted solutions in an easy to understand manner preferred
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Analytical by nature with a knack for solving real-world business challenges and the capability of identifying areas of opportunity and creativity to provide relevant solutions
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Possess a high level of personal accountability with the ability to thrive independently in a high-velocity, highly dynamic work environment with tight deadlines
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Detailed oriented with exceptional organizational skills with the ability to multitask to manage multiple processes, programs, procedures
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Excellent communication, interpersonal & presentation skills with a collaborative and consultative work style to engage both internal and external stakeholders and experience in an advisory capacity
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Strong leadership, relationship building, and influencing skills with diplomacy skills as required to communicate with Partners to provide feedback and create strategic plans to align on goals and objectives
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Deeply committed to partner and customer success
Working Conditions & Physical Requirements
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Reliable internet access for any period of time working remotely, not in a Workiva office
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25% travel
Workiva is an Equal Opportunity Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, gender identity, race, religion, disability status, sexual orientation, or any other protected characteristic.
Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email [email protected].
Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.
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What We Do
Workiva simplifies complex work for thousands of organizations around the world, including 85% of the Fortune 500®. Our cloud technology, the Workiva platform, is a fit-for-purpose, connected reporting and compliance platform that enables our customers to streamline processes, connect data and teams, and ensure consistency—all within a controlled, secure, audit-ready platform. Workiva customers connect critical business data directly from source systems to our cloud platform, seamlessly enabling collaboration and deep integration into existing workstreams. The Workiva platform provides unparalleled trust, transparency, and assurance for all stakeholders. That’s why thousands of enterprises across 170 countries use the Workiva platform.
Why Work With Us
Our mission at Workiva—powering transparent reporting for a better world—is driven by company values and principles. They inspire and guide what we do—from how we build our software to how we treat our employees. Here you have the freedom and resources you need—backed by a culture of collaboration and diverse thought—to keep breaking new ground.
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