Country
Serbia
Job Family
Operations
Our Mission
YouGov is a global research data, and analytics group. Our mission is to offer unparalleled insight into what the world really thinks and does. With operations in the US, the Americas, Europe, the Middle East, India and Asia Pacific, we have one of the world’s largest research networks.
Job Description
YouGov Shopper Intelligence are seeking a responsible and organized individual for the position of Panel Management Assistant. Reporting to our Operations Manager Serbia and Croatia also based in Belgrade, the Panel Management Assistant will be responsible for providing support to research participants (households) via phone and email, as well as handling administrative tasks related to processing and recording gift orders.
You Will:
• Communicating with households via phone and email, and recording these interactions.
• Providing assistance to households in resolving issues with the application.
• Calling households to verify the accuracy of received data and quality of their reporting.
• Processing gift orders through internal applications and Excel spreadsheets (confirming orders and tracking their status) and communicating with households.
You Have:
• Minimum of Secondary Education (SSS).
• Previous experience in customer support or administrative roles is an advantage.
• Proficiency in computer skills (MS Office, especially Outlook and Excel).
• Strong communication skills and a polite approach when working with users.
• Excellent organizational skills, precision, and the ability to work in a dynamic environment.
What We Offer:
• Flexible working environment.
• Hybrid work model (combination of office and remote work).
If you are a responsible, communicative, and organized individual who wants to join our team, please send your CV and cover letter.
Company Description and Culture
YouGov is a global online research company, offering insight into what the world thinks.
We speak daily to our panel of over 27 million registered members to understand opinion and behaviors around the world. We have a strong reputation as a source of accurate data and we’re trusted by the world’s biggest brands to get it right, making us the most quoted market research source in the world.
Why join YouGov?
Join our global team to help us achieve our social mission: to make millions of people’s opinions heard for the benefit of our local, national, and international communities.
Understanding diversity of opinion requires diversity of background. Although our global panel of millions of people worldwide powers our research, our biggest asset is our people. If our research is to be truly representative of what the world thinks, we need people from all walks of life to be part of the team to bring their perspective to the work we do.
Life at YouGov
We are driven by a set of shared values. We are fast, fearless, and innovative. We work diligently to get it right. We are guided by accuracy, ethics, and proven methodologies. We respect and trust each other, bringing these values into everything that we do.
We strive to provide YouGovers with best-in-class benefits to support their physical, financial, and emotional wellbeing. We want our employees to have a sense of belonging and uniqueness in a supportive workplace, so they can bring their full selves to work.
Equal Opportunity Employer
As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, marital status, age, disability, genetic information, HIV status, political affiliation, socioeconomic background, veteran status or any other characteristic protected by law or in line with our responsibilities as a fair and ethic employer. All employment decisions are made based on occupational qualifications, merit, and business need.
Data Privacy
To find out how we collect and use your personal data when you apply for a role at YouGov, please read our privacy notice at https://jobs.yougov.com/privacy
Top Skills
What We Do
Growth from Knowledge.
For over 89 years, we have earned the trust of our clients around the world by solving critical questions in their decision-making process.
We fuel their growth by providing a complete understanding of their consumers’ buying behavior, and the dynamics impacting their markets, brands and media trends.
In 2023, GfK combined with NIQ, bringing together two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights - delivered with advanced analytics through state-of-the-art platforms - GfK drives “Growth from Knowledge”.
For more information, visit GfK.com.
