PACS Integration Specialist

Ambient.ai is a unified, AI-powered physical security platform that helps enterprise organizations reduce risk, improve security operation efficiency, and gain critical insights. Seven of the top 10 U.S. technology companies and multiple Fortune 500 organizations across various industries leverage Ambient.ai to unify their security infrastructure and significantly enhance their security posture.

The Ambient.ai platform applies AI and computer vision intelligence to existing sensor and camera infrastructure to monitor and detect threats continuously in real-time. Ambient.ai does this while simultaneously decreasing false alarms by over 95%, allowing security teams to focus on legitimate threats. With Ambient.ai, companies can do more with less and prevent security incidents before they happen.

We were founded in 2017 by Shikhar Shrestha and Vikesh Khanna, experts in artificial intelligence from Stanford University who previously built iconic products at Apple, Google, Microsoft, and Dropbox. We are a Series-B company backed by Andreessen Horowitz (a16z), Allegion Ventures, SV Angel, Y Combinator, and investment angels like Jyoti Bansal, Mark Leslie, and Elad Gil.

Named on the YC Top Companies List 2021, 2022, 2023, and the Forbes Cloud 100 Rising Stars 2020, we are turning the impossible into the inevitable. We always seek passionate people who enjoy solving the most challenging problems with cutting-edge AI/ML.

Position Overview

As a Physical Access Control System (PACS) Integration Specialist at Ambient.ai, you will serve as the primary technical advisor to our clients, configuring access control systems, troubleshooting issues, and providing expert guidance on industry best practices. You'll work directly with customers to ensure successful implementation and ongoing optimization of physical access control systems, with a particular focus on Lenel, Genetec, and C-CURE platforms. Equally important, you'll collaborate closely with our internal teams, including customer success managers, to elevate everyone's knowledge and expertise in this domain, creating a stronger collective capability to serve our customers.

The impact you’ll make:

• Partner with clients to understand their security requirements and develop customized solutions

• Implement Ambient.ai with customer PACS, including both hardware and software components

• Provide expert-level troubleshooting and problem resolution for complex security system issues

• Engage directly with PACS providers (Lenel, Genetec, C-CURE) to resolve technical issues, coordinate support, and maintain strong vendor relationships

• Create and document standard operating procedures and best practices for clients

• Conduct comprehensive system audits and recommend improvements to enhance security posture

• Serve widely as a go-to subject matter expert on PACS, particularly as a liaison with product and engineering teams

• Deliver technical training and ongoing support to client personnel

• Maintain current knowledge of emerging security technologies and industry trends

• Collaborate with internal teams to ensure exceptional client satisfaction

The amazing skills you’ll bring to Ambient.ai:

• You have 5+ years of hands-on experience with enterprise physical access control systems, particularly Lenel, Genetec, or C-CURE

• You bring strong technical knowledge of security hardware, including readers, controllers, and integration capabilities

• You relish client-facing consulting or technical support roles

• You excel at problem-solving and approach challenges with analytical thinking

• You communicate effectively with both technical and non-technical stakeholders

• You can manage multiple client projects simultaneously with strong attention to detail

Bonus Points

• Bachelor's degree in Security Management, Computer Science, or related field

• Industry certifications such as CPP (Certified Protection Professional), PSP (Physical Security Professional), or manufacturer-specific certifications

• You have served as the physical access control administrator in a large corporate environment

• Experience with related security systems such as video surveillance, intrusion detection, and alarm monitoring

• Knowledge of cybersecurity principles as they relate to physical access control

• Project management experience

Why join us:

• We are creating an entirely new category within a 180+ billion-dollar physical security industry and looking for team members who are also passionate about our mission to prevent every security incident possible 

• We have an impressive customer roster of F500 companies, including Adobe, VMware, and SentinelOne

• Regular Full-time employees receive stock options for the opportunity to share ownership in the success of our company 

• Comprehensive health + welfare package (Medical, Dental, Vision, Life, EAP, Legal Services, 401k plan)

• We offer flexible time off to rest and recharge, including Winter Break (time off between Christmas and New Year’s for most roles depending on customer demand)

• The latest tech and awesome swag delivered to your door

• Enjoy a full range of opportunities to connect with your awesome co-workers

• We love to hike, are foodies, and love music! Check out our most recent Ambient Spotify Playlist

Ambient.ai is proud to be an Equal Opportunity Employer.  Ambient does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, gender expression, national origin, ancestry citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, registered domestic partner status, sexual orientation, genetic information, or any other basis protected by local, state, or federal laws. Ambient is an E-Verify participant.