PACE Quality Specialist

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing!

When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!

Quality Specialist for PACE.

Education and Experience

• Bachelors degree in business or similar focus required.
• Minimum 2 years experience requ
• Experience with project management methodology preferred
• Expertise in Microsoft Office suite particularly Excel and Microsoft Project
• Six Sigma training a plus

Certificates, Licenses, Registrations

• Must possess a valid Florida Drivers' License, current auto insurance, and reliable transportation.

Mathematical Skills

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.  Ability to define problems, collect data, establish facts, and draw valid conclusions. Strong abstract reasoning skills will be used to assess and analyze complex business workflows, processes, and systems. Ability to communicate, concentrate and document effectively and accurately.

Language Skills

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Equipment and Machines Used

            Computer                                 Printer                          Photo Copy Machine

            Telephone                                 Fax Machine                

            Adding Machine/Calculator      

            *All other routine office and/or company equipment.

Position Requirements (not all inclusive)   

• Projects within the PACE Program as needed at the direction of the PACE Director of Compliance and Quality.
• Proven ability to lead and work through others without direct reporting relationship to achieve business goals.
• Strong analytical skills balanced with communication skills the ability to understand and create understanding of complex information among a variety of stakeholders and business partners.
• Demonstrated ability to manage multiple priorities and make appropriate decisions in the face of ambiguity.
• Demonstrate affinity for challenging work and high responsibility and accountability.
• Provide leadership, oversight and monitoring of QAPI program for all areas of the organization.
• Create connections among project teams to eliminate gaps in process design and implementation.
• Identify barriers to implementation and develop and propose solutions that address both business needs and customer satisfaction.
• Research, monitor and report regularly on all State, Federal and Agency regulatory changes.
• Assist with development of data collection tools and process.
• Prepare and keep QAPI documentation for overall program and facilitate QAPI team documentation.  Routinely report on the status of projects and identified areas of improvement.
• Supervise data collection and tracking and trending of data.  Report results to management.  Prepare reports appropriate for distribution at all levels of the organization.
• Monitor and report outcomes of completed QAPI projects.
• Ensure job responsibilities are met, including attendance requirements and prompt arrival at work.

This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.