Role: OS&D Office Clerk
Who we are:
Fastfrate Group has been providing industry-leading transportation services for more than 50 years. From what started as an LTL over-the-road and intermodal carrier, Fastfrate has grown into a diverse group comprised of multiple companies operating across Canada. This evolution allows us to offer customers a full suite of asset-based transportation, including over-the-road, cross-border, intermodal LTL and TL, drayage and transload, warehousing, distribution, logistics services and final mile.
Who we’re looking for:
Fastfrate Group is looking for a qualified OS&D person for our Calgary, AB office. You’ll handle the day-to-day exceptions of incoming trailers and containers. This position requires excellent communication and interpersonal skills as well as planning and organization ability necessary to perform the role effectively.
What’s in it for you:
- Unionized working environment
- Well-established company backed by over 50 years of service
What you’ll do:
- Manage a high volume of OS&D events and provide problem resolution for customers, dock & carriers
- Investigate reasons for refusals, overages, shortages, damages and OWB’s
- Work with all shippers & branches in resolving of issues
- Cross check all unload reports promptly and capture discrepancies in our system
- Work with the gathering of information related to approved disposals
- Generate and submit accurate OS&D reports with proper systemic notes and supporting documents
- Ability to be resourceful and proactive in dealing with issues that may arise
- Perform daily dock checks to identify all OS&D freight or damages
- All duties are highly critical, time-sensitive, and require an elevated diplomacy level when dealing with high-profile national customers.
- Ensure compliance with company processes and procedures
Must Haves:
- Minimum 1 year of OS&D experience in the transportation industry
- Ability to work effectively in a team environment
- Ability to work effectively under pressure to meet deadlines
- Good computer skills required, Excel and Word
- Steel toe boots or shoes required
What We Do
Challenger is a North American leader in the supply chain industry and has been since its inception in 1975. The Challenger Group employs more than 2,000 people and operates approximately 1,500 trucks and 3,300 trailers. As one of the largest privately owned truckload carriers in Canada, Challenger has been consistently recognized by its customers and within the industry for the outstanding quality of its services.
This year, Challenger was once again given the honour of being recognized as one of Canada’s Best Managed Companies, and has been a Platinum member since 2007. Challenger is an active leader in many significant green initiatives, including LEED certification of their headquarters and SmartWay Transport partnership.
In addition to our state of the art HQ facilities in Cambridge, Ontario, the Challenger Group has facilities in Montreal, Toronto, London, Mississauga, Vancouver, Calgary, Winnipeg, and Edmonton, Chicago and Long Beach.
