Orthodontic Advisor

About LightForce

LightForce Orthodontics is a technology company focused on a new era of personalized orthodontics that launched the world's only fully customized digital bracket system in 2019. Our ecosystem combines precisely manufactured 3D-printed braces and digital treatment planning software empowering orthodontists to deliver remarkable results. We are proud to be one of the fastest growing companies in the industry. Learn more at www.lf.co

Description

We are looking for a talented Orthodontic Advisor with a background in Orthodontics to join our diverse and dynamic team. In this role, you will work closely with orthodontic treatment planners and clinical analysts providing clinical guidance and feedback to ensure top-notch quality in every treatment plan. You’ll be part of a collaborative team where your problem-solving skills and clinical expertise will make a real impact.
Openings: 1 

Essential Duties and Responsibilities

• Provide clinical support and guidance to the Orthodontic Planners (OTP), Clinical Analyst and CAD teams, ensuring high-quality outcomes.
• Act as a subject matter expert, handling escalations, clarifying clinical doubts, and conducting deep dives into issues as needed.
• Generate and create reports on demand, using your insights to help drive improvements in clinical processes and quality.
• Participate in team meetings and huddles to ensure KPI compliance. 
• Interact with other departments to escalate customer feedback, continuously improve our service.
• Stay up to date on internal work processes, policies and procedures.
• Conduct 1:1 mentoring meetings with OTP Technicians and Clinical Analysts  to provide clinical support and feedback.
• Maintain up to date production metrics.
• Drive orthodontic treatment planning protocol changes and improvements. 
• Collaborate with the digital manufacturing operation and training team to drive quality metrics.

Education & Experience

• Bachelor's Degree in General Dentistry (General Dentist)
• Orthodontic Specialty is a must
• Minimum industry expertise of 3 years
• Minimum in clinic expertise of 3 years
• B2+ English level

Required Qualifications

• Strong leadership and communication skills, with the ability to coach and mentor team members.
• A positive attitude and a passion for teamwork and problem-solving.
• The ability to thrive in a fast-paced, ever-changing environment.
• The ability to work well under pressure and follow through on items to complete.

Physical Demands

• Requires the ability to use hands, and reach with hands and arms
• Requires the ability to see, listen, and speak

Work Environment

• Work is generally performed in an open office, sedentary position.

Perks and Benefits 

Our business culture is our essence. to attract and retain the best talent we seek to offer a package of benefits that promote health, career development, diversity, inclusion, and a good work-life balance.

• Private medical insurance
• Biweekly payment
• Paid Training
• Performance Evaluations with possibility of salary increase.
• Co-Working space in WEWORK (Escazu or Cariari) (for onboarding, projects, specific activities, or specific needs)
• Happy Fridays
• Referral Bonus Program (opportunity to refer good talent and win 500 USD)
• Employee Committees internal
• Life balance and work

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LightForce Orthodontics is an Equal Opportunity/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, Protected Veteran status, sexual orientation, or any other characteristic protected by federal, state, or local law.