The Order Processing Specialist will be responsible for providing the sales team with administrative support and enhances the efficiency of the sales process between the organization and its customers and for interacting with internal and external customers. The holder of this position supports the internal sales team by providing reports, processing orders as well as by communicating with customers and internal departments to ensure the correct processing of client orders and on time delivery.
The Order Processing Specialist will be responsible for providing the sales team with administrative support and enhances the efficiency of the sales process between the organization and its customers and for interacting with internal and external customers. The holder of this position supports the internal sales team by providing reports, processing orders as well as by communicating with customers and internal departments to ensure the correct processing of client orders and on time delivery.
Main Responsibilities & Tasks:
- Products handled： Mainly Lab Products (balances, pipettes, lab filters, bioanalytical products, etc)
- Accurately process customers’ orders into SAP, ensuring that all proper discounts, special pricing, terms of payments and shipping details are properly applied to orders
- Create order confirmations, delivery slips and invoices in SAP
- Inform customers by email, fax or telephone for order information, such as for delivery schedules and any updates
- Handle customer inquiries regarding shipping and delivery schedule
- Handle customer complaints regarding issues with orders
- Maintain customer master data, price conditions and delivery replenishment time in SAP
- Communicate with warehouse staffs for stock verification and outbound deliveries
- Charter truck arrangement based on the customer requests
- Handle return shipments from customers
- Understand the shipping and product information written in English
Qualifications and Other Requirements:
Minimum
- University degree
- 3-5 years’ working experience in order processing dept., service & detail orientated
- Very good SAP knowledge and skills for SD (Sales and Distribution) module
- Native-level Japanese (spoken and written)
- Intermediate-level English (spoken and written)
- Logical, self-motivated, energetic, results oriented, skilful for handle multi-tasks, quick learner and can work under high pressure
- Excellent customer service skills and team player
Ideal
- Advanced-level English (spoken and written)
About Sartorius
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.
www.sartorius.com/careers
Top Skills
What We Do
Sartorius is a leading international partner of life sciences research and biopharmaceutical manufacturing.
We help our customers #SimplifyProgress from drug discovery to manufacturing so that more people can have access to better medicine. With this, we are #PartOfTheSolution in the fight against diseases worldwide.
With innovative laboratory instruments and consumables, the our Lab Products & Services division focuses on laboratories performing research and quality control at pharmaceutical and biopharmaceutical companies as well as academic research institutes.
The Bioprocess Solutions division, with its broad product portfolio focusing on single-use solutions, helps customers manufacture biotech medications, vaccines, and cell and gene therapies safely, rapidly, and economically.
Based in Göttingen, Germany, Sartorius also has a strong global reach with around 60 production and sales sites worldwide. We regularly expand our portfolio through the acquisition of complementary technologies.
In 2023, Sartorius generated sales revenue of around 3.4 billion euros. Currently, around 14,600 employees from around 110 nations are working for customers around the globe.
Join our team, partner or collaborate with us.
