Order Management

Company Description

VANTIVA, headquartered in Paris, France and formerly known as Technicolor, is a global technology leader in designing, developing and supplying innovative products and solutions that connect consumers around the world to the content and services they love – whether at home, at work or in other smart spaces. VANTIVA has also earned a solid reputation for optimizing supply chain performance by leveraging its decades-long expertise in high-precision manufacturing, logistics, fulfillment and distribution. With operations throughout the Americas, Asia Pacific and EMEA, VANTIVA is recognized as a strategic partner by leading firms across various vertical industries, including network service providers, software companies and video game creators for over 25 years. Our relationships with the film and entertainment industry goes back over 100 years by providing end-to-end solutions for our clients. VANTIVA is committed to the highest standards of corporate social responsibility and sustainability across all aspects of their operations.

Job Description

On Client behalf, Responsible of managing customer order process from the time a purchase order is received, until the order is delivered. Key duties will include but not limited, ensuring accurate pricing, notifying customers of delays/shortages, working with managers and customers on return authorizations. Ensure proper communication between Client and BPO Vantiva providing any information or clarification needed.
Required skills include keen attention to detail, strong communication skills, proactivity, inclination for problem solving, business intelligence with excel, and a passion for efficiency and smart working.

Main Responsibilities.

▪ Process product orders according to stablished SLA and provide follow up end to end.
▪ Publication of Dispatch notifications for Distribution.
▪ Prepare and Submit contract pricing requests as required.
▪ Maintain retailers’ web pages updated.
▪ Daily communication with client and suppliers regarding order status, delays and/or product shortages.
▪ Takes required action in customer service requests and communicate to the various departments accordingly.
▪ Prepare and distribute POD, Error, Order Updates, Pricing reports.
▪ Management of customer shipping information (Maintenance and New Set up)
▪ Successfully engage with varying levels of management at SDS, sales support, retail partners, and industry as a whole
▪ Other duties and/or special projects as assigned

Qualifications

▪ Bachelor's Degree and 2+ years of related experience
▪ Proficient in Microsoft Office, particularly Excel
▪ Upbeat personality and passion for learning
▪ Extremely proactive and embracing an entrepreneurial environment
▪ English Speaking and Writing (Mandatory)
▪ Strong communication skills
▪ Detail Oriented
▪ Problem solving and decision making
▪ Teamwork and collaboration

Additional Information

Our most important asset is our People

Vantiva’s success greatly relies on our people’s energy, motivation, and talent.

We are dedicated to cultivating a workforce that embraces and celebrates diversity as we believe our differences drive our creativity, and innovation.

We are proactive in supporting equality and maintaining an inclusive work environment, developing, and enhancing career opportunities for all.

If you require a reasonable accommodation at any step of the application process, please let us know by answering the dedicated question in this application form.