COMPANY OVERVIEW
HexArmor® is a leader in providing some of the most advanced PPE solutions for your eyes, hands, arms, and body. At HexArmor®, we believe safety is not a luxury – it’s a necessity. Since day one, we have worked hand-in-hand with our customers to deliver innovative and effective PPE solutions to keep workers safe so that they go home at night in the same condition that he or she went to work. Our mission is to provide the products that help make this a reality, for every worker, everywhere.
SUMMARY
We are seeking a highly motivated Customer Service Specialist to join our growing team of professionals at HexArmor. The Customer Service Specialist candidate would possess strong organizational skills, multi-tasking capabilities, and accuracy, as well as an impeccable attention to detail. This person also must have exceptional phone etiquette and presence. The ideal candidate will have 2 years of general office experience with a focus on order processing and customer service; wholesale distribution business familiarity is preferred.
JOB DUTIES & RESPONSIBILITIES
- Enter customer and purchase information into ERP, verify accuracy
- Coordinate with sales, manufacturing, shipping and customers to ensure terms and delivery information is correct
- Provide customer service, keeping customers informed about the ordering process
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Record information, update paperwork, or maintain documents, such as sales orders, return authorizations, invoices, etc.
- Communicate daily with sales, operations and warehouse departments
- Ensure all orders are shipped in a timely manner to meet internal service levels
- Ensure all invoices are sent to customers within 24 hours of shipment
- Cooperate and interact with various departments to resolve customer service issues
- Communicate with warehouse personnel regarding shipping/routing guide presented by customers
- Resolve customer inquiries and concerns professionally
- Communicate pricing and availability to customers, provide quotes as needed
- Manage EDI orders
- Enter and Invoice orders from customer portals
- Work with freight carriers to set up shipments, file claims for lost or damaged shipments
- Quote freight rates, provide estimates to customers or internal employees
- Generate international shipping documents including, proforma invoice, shippers letter of instruction, bill of lading, commercial invoice, packing list, certificate of origin
- Communicate customer incoterms and process orders to align with contracts
- Coordinate with brokers, freight forwarders, and other third parties to arrange shipments of goods between countries
EDUCATION AND EXPERIENCE
- High school diploma, Bachelor’s degree preferred
QUALIFICATIONS REQUIRED:
- 2 years of relevant experience Microsoft Office Suite
- SAP Business One knowledge is desired but not required
- Excellent verbal and written communication skills
- Professional & courteous phone etiquette
- Ability to succeed in a fast-paced environment
- Able to prioritize and multi-task
- Strong Customer Service experience is preferred
** Employment offers are contingent upon an E-Verify check and the successful completion of a pre-employment drug screen and background check **
Top Skills
What We Do
HexArmor® is an industry-leading manufacturer of high-performance personal protective equipment (PPE). Our mission has always been the same: to be the trusted advisors for your safety program. From the beginning, we set out to create the safest, highest quality products on the market. Our technologies have broken new ground in cut, puncture, needle, impact and abrasion resistance. HexArmor® products deliver the highest possible levels of protection, without sacrificing comfort and dexterity.
At HexArmor®, we believe safety is not a luxury – it’s a necessity. Since day one, we've worked hand in hand with our customers to deliver innovative and effective PPE solutions to keep their workers safe.
Like the industry-leading companies we work with, we’re committed to continuous improvement and the highest standards of safety excellence. Every worker should be able to go home at night in the same condition that he or she went to work. Our mission is to provide the products that help make this a reality, for every worker, everywhere.
We work with some of the largest companies in the world to build comprehensive safety programs that reduce injury rates and create a safer, more productive work environment. HexArmor® has helped global enterprises eliminate hand injuries while also lowering the overall cost of PPE ownership during normal operations as well as turnarounds.
