Order Management Specialist- San Jose, COSTA RICA

Order Management Specialist-Costa Rica

Arxada is a global specialty chemicals business that is committed to solving the world’s toughest preservation challenges through better science. [With a proud history of innovation dating back more than a century], we aim to help our customers develop more sustainable solutions that protect and maintain the health and wellbeing of people and extend the life of vital infrastructure while working to reduce our and our customers’ ecological footprint.

Sustainable preservation is one of our top priorities. We are making significant strategic investments that will not only decrease our own environmental footprint, but also help customers adapt to long-term environmental and social change through the development of cleaner, greener solutions.

We are presently seeking an entry level Order Management Specialist onsite in San Jose, COSTA RICA.  This role supports a Hybrid schedule.

 The Order Management Specialist/Customer Service Specialist (CSS) is responsible for coordinating and following up the orders of the LSI business, for this purpose, they will have to interact with stakeholders and customers while establishing and maintaining exceptional customer service and customer satisfaction for standard account base.

Essential Job Functions:

• Process and verify the accuracy of orders from customer received by email, telephone, EDI or other with attention to detail and accuracy for accounts as assigned.
• Initiates required action for response to customer service requests for order changes, including maintenance of order and communicates changes to the appropriate personnel / departments.
• Ensures and provides quality service to both internal and external customers.  Builds and maintains ongoing relationships with customers. 
• Serves as communication link between customers and sales team to assure customer’s needs are met.
• Initiate meetings to resolve customer issues due to order delay, backorders, returns, etc. with the appropriate teams i.e. Product Management, Quality Managers, Transportation, Warehousing, etc.
• Responsible for the timely resolution and communication to a variety of customer complaints and issues including the implementation of corrective action plans relating to customer service working with the Complaints Specialist. 
• Maintains SAP master data by updating account information. Provide back up support to team for support or when out of the office due to vacation, travel or sick.

Qualifications & Experience:

• Bachelor degree in logistic, supply chain, customs or imports related is preferred
• 2-3 years of experience in logistics, supply chain or order management related jobs.
• 1-2  years of customer service experience in a fast paced environment 
• Requires excellent interpersonal skills to negotiate and resolve supply chain issues
• Basic knowledge in Excel and Microsoft Word
• Knowledge in SAP is a must.. 
• Ability to work in a fast paced environment and to interface with various levels of management. 
• Accuracy, problem solving, multi-tasking, listening are all critical components to this position.
• English C1 level

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