Order Management Coordinator

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission -critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewEmbrace an exciting opportunity to be an integral part of a dynamic team, coordinating end-to-end order processing for our esteemed State and Local Customers across APAC region. As a crucial member of the Order Management team, you'll be at the heart of our operations, liaising closely with internal stakeholders, as well as Customers. This role not only promises growth and development but also a chance to make a significant impact in our organization.
Job Description

As a (Junior) Order Management Coordinator, you will develop expertise in a specific function, assuming ownership of the process per the assigned role. Your responsibility will encompass the execution of the order management cycle, ensuring the satisfaction of both internal and external customers through the performance of various key activities.

- Order entry. Process orders with correct documents in compliance with policies and procedures.

- Change order process

- Hold management

- Close cooperation with internal stakeholders (finance, credit, export control, product groups, project managers, sales etc.)

- Be the single point of contact for customers for orders and enquiries. Providing high customer service level assistance to our customers

- Handling customer orders, answer enquiries and questions, handle complaints, troubleshoot problems and provide information.

- Verification of orders related documents' accuracy with a thorough understanding of all customer fulfillment requirements

- Review scheduled ship date for each orders and provide ship commit to customer upon request.

- Attend weekly business meeting and provide shippable orders for the month.

- Prepare and co-ordinate with fulfilment team on customer’s required documentation for shipment.

- Adapting to a fast-paced business with a focus on first in, first out cycle time

- Participating in monthly close activities that result in heavier workloads

- Understanding that working as a team is a must and cooperation with others is essential

- Prioritizing team’s goals and contributing to keep a good working atmosphere in the workplace

- Assigned to work on improvement projects to drive ad achieve higher levels in service quality and customer satisfaction.

Basic Requirements

- Degree with minimum 1 to 5 years’ experience in order management, customer service or related type of experience preferred.

- Student / College graduated (preferred).Fresh graduates with effective communication skills to manage customer’s expectations and detail oriented will also be considered.

- Good verbal and written English is required.

- Ability to speak and write in others language example Japanese/Korean/Mandarin would be value add to the role.

- Elementary computer literacy

- Familiarity with Salesforce and Google Workspace is welcome

- Experience in Supply chain/Customer Service/Order Management is welcome (not required)

- Data entry skills.

- Detail oriented; Manual order entry activity involved.

- Knowledge of Order to Ship/Order to Cash would be value add to the role.

- Excellent organizations skills.

- Ability to identify basic problems

- Ability to resolve basic issues within the process

- Knowledge where to find help to resolve an issue

- Good attitude, team player and adaptable to change.

- Ability to work well under pressure

- Continuous learning mindset

- Capability to prioritize and efficiently handle various responsibilities

- Adapting to change

- Attention to detail

- Ability to speak with and visit customers when required.

Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeNew Grad

Referral Payment PlanYes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].