Order Management Analyst

You know the moment. It’s the first notes of that song you love, the intro to your favorite movie, or simply the sound of someone you love saying “hello.” It’s in these moments that sound matters most. 

At Bose, we believe sound is the most powerful force on earth. We’ve dedicated ourselves to improving it for nearly 60 years. And we’re passionate down to our bones about making whatever you’re listening to a little more magical. 

At Bose, we are entirely self-funded, and enabling growth year after year takes careful planning, talent, capability, and passion. Through a broad variety of specialties and disciplines, the Finance team enables the business to make the decisions and investments, at the right times, to ensure the long-term financial viability of the company.

Job Description

You know the moment. It’s the first notes of that song you love, the intro to your favorite movie, or simply the sound of someone you love saying “hello.” It’s in these moments that sound matters most.

At Bose, we believe sound is the most powerful force on earth. We’ve dedicated ourselves to improving it for 60 years. And we’re passionate down to our bones about making whatever you’re listening to a little more magical.

In the Global Order Management Team, we obsess over the details that matter most to our customers. We collaboratively manage consumer orders in a fast-paced, challenging environment, which requires excellent attention to detail and communication skills. We seek a motivated and detail-oriented Order Management Analyst to join our team.

Through processing orders for Bose direct consumers and key resellers in the Americas, Europe, Australia, and New Zealand, we provide our customers and the organizations we support with the highest level of service possible while maintaining efficiency and driving continuous improvement.

This role requires a proactive individual who can lead themselves effectively, utilize data to drive improvements, streamline processes to enhance efficiency and customer satisfaction, and lead meetings with cross-functional teams.

This position is being offered in a hybrid capacity (remote and onsite in Lisbon, Portugal).

Key Accountabilities:

• Order Processing: Accurately enter and manage customer orders in the system, ensuring successful invoicing.

• Inventory Coordination: Verify product availability and coordinate with the supply, demand and sales team to proactively contribute to OTIF (on time in full) deliveries.

• Data Analysis: Utilize data to identify trends, monitor performance, and implement improvements in the order management process.

• Customer Communication: Communicating with customers regarding their order status and addressing any inquiries or issues.

• Shipping Coordination: Working with the shipping department to ensure timely and accurate delivery of orders.

• Issue Resolution: Handling returns and exchanges, resolving any issues related to orders and transactions, and following up with IT teams for technical issues.

• Collaboration: Work closely with cross-functional teams, including sales, logistics, supply chain, demand planners, and customer service, to ensure seamless order fulfillment and targets alignment.

• Process Improvement: Identifying and suggesting improvements to the end-to-end process inside customer-to-cash to streamline processes focused on maximizing efficiency in managing customer orders and structure data needed to support process improvement and/or automation with measurable impact and support the implementation of technology solutions.

• Reporting: Generate and analyze reports on order metrics and related service levels agreed.

• Coordination and support audit requests as needed.

• Supports new business partnerships and processes.

• Additional duties as assigned.

Key Skills:

• Ability to work independently and contribute to broader team objectives.

• Capable of operating in a fast-paced and transformational environment.

• Strong analytical skills with the ability to interpret data and make data-driven decisions.

• Ability to manage multiple priorities and meet deadlines.

• Knowledge of customer to cash, supply chain, distribution, sales processes.

• Excellent communication and interpersonal skills.

• Excel, Power BI and Office proficiency.

• Previous experience with SAP, CRM, EDI, Salesforce, or related enterprise software.

• Previous experience with Supply and Demand planning software.

• Knowledge of automation technology tools is a plus.

Behavioral requirements:

• Collegiality: building strong relationships on company-wide, approachable, and helpful, ability to mentor and support team growth.

• Initiative: readiness to lead or take action to achieve goals.

• Communicative: ability to relay issues, concepts, and ideas to others easily orally and in writing.

• Detail-oriented and thorough: managing and completing details of assignments without too much oversight.

• Flexible and responsive: managing new demands, changes, and situations.

• Critical Thinking: effectively troubleshoots complex issues and applies problem-solving techniques.

• Integrity & responsibility: acting with a clear sense of ownership for actions, decisions and to keep information confidential when required.

• Collaborative: ability to represent the team interests while being fair to those representing other or competing ideas in search of a workable solution for all parties.

Education and Experience:

• Bachelor’s degree in business, Supply Chain Management, Finance, or a related field.

• Proven experience in order management, supply chain, or a similar role with a minimum of 4 years of relevant experience.

Are you interested in this position?

We’d love to know you better! Submit your application, by uploading your CV in English via the “Apply” button above.

For further information about the position please contact us via [email protected].

Note

Thanks in advance for your application. After the online phase, the most successful candidates will be invited for an interview. In case you’re not contacted in the next 15 days, we will keep your application for future opportunities that may suit your profile best.

Our goal is to create an atmosphere where every candidate feels supported and empowered in the interviewing process. Diversity and inclusion are integral to our success, and we believe that providing reasonable accommodation is not only a legal obligation but also a fundamental aspect of our commitment to being an employer of choice. We recognize that individuals may have different needs and requirements based on their abilities, and we provide reasonable accommodations to ensure ideal conditions are met during the application process.

If you believe you need a reasonable accommodation, please send a note to [email protected]