Every morning, 11,000 Americans wake up and begin their first day of retirement. While retirement should be an exciting, empowering, and fulfilling part of one’s life, the reality today is that retirement brings along with it a fundamentally new set of challenges that make it an overwhelming time for many.
At Chapter, we believe that the current infrastructure for retirement is broken, and we’re on a mission to fix it. We’ve started by building industry leading technology to solve the first major obstacle in retirement: navigating Medicare (healthcare coverage for retirees over 65). Our products help seniors sign up, choose an insurance plan, and leverage their plan after they are enrolled. And, unlike most Medicare advisors who only search plans that pay them, Chapter searches every Medicare option nationwide. This allows us to find savings and benefits that others miss.
But our ambition doesn’t stop with Medicare — we seek to transform the way that Americans navigate and experience retirement. If this sounds exciting to you, we’d love to speak with you.
Position: Order Fulfillment Coordinator - Contract
We are currently seeking a dedicated individual to join our team as an Order Fulfillment Coordinator. In this role, you will be responsible for efficiently placing customer orders over the phone, tracking order statuses, addressing customer inquiries, and ensuring a seamless ordering process. Excellent communication skills, attention to detail, and a strong commitment to customer satisfaction are essential for success in this position.
Please note - This is a contract position with an hourly expectation of up to 30 hours per week.
Responsibilities:
- Place customer orders accurately and efficiently via telephone
- Utilize our software to update and monitor order progress
- Respond promptly and professionally to customer questions and concerns
- Maintain consistent communication with myself
Requirements:
- Exceptional interpersonal skills with the ability to communicate effectively both verbally and in writing
- Meticulous attention to detail
- Proficient computer skills
- Strong sense of ownership, self-motivation, and the ability to work independently
We will provide the necessary equipment for you to make calls from your computer, so a reliable microphone and internet connection are required.
A call framework and comprehensive training will be provided to ensure your success in this role.
Given the sensitivity of the data involved, you must be a U.S. citizen, be willing to take a HIPAA training, and sign a NDA.
Our Commitment
Chapter embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
Chapter will provide any necessary accommodation during the recruitment and selection process to an employee or applicant with a disability.
If you have a disability or special need that requires accommodation at any time during the recruitment process, please let us know.
What the Team is Saying
What We Do
Every morning, 10,000 Americans wake up and begin their first day of retirement. Chapter is re-inventing the way that Americans transition into retirement, starting with Medicare. We are re-authoring the retirement narrative by enabling Americans to age with purpose and security and to define their best Chapter.
For most people, Medicare is boring, bureaucratic, and confusing. But it's tremendously important. The current Medicare brokerage market is rife with misaligned incentives and path dependence that have pernicious affects on retirees. Our team and technology help retirees to navigate Medicare, including when and how to sign up, what specific plans to choose, and how to maximize the benefits from their coverage.
Chapter has built industry-leading technology to help retirees save thousands of dollars on their healthcare. We are the only Medicare advisor (and perhaps the only insurance advisor of any industry) that recommends insurance plans that do not pay us.
We build both consumer-facing software that’s highly accessible to our members and internal-facing software that uses our data integration, data modeling, and recommendation engine to give our Medicare advisors super powers.
Why Work With Us
We are a small team solving big problems. At Chapter, you'll have a major influence on the company's success and grow with us as we build a company to serve a huge addressable market. You'll also have the satisfaction of working on something that's improving the way retiring Americans engage with the government and the healthcare system.
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Employees engage in a combination of remote and on-site work.
