HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
JOB DESCRIPTION:
About Us
HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality.
Job Summary
As an Order to Cash Supervisor (OTC) you will lead a team to facilitate collections by effectively using standard collection processes. In this position you will be responsible for providing day-to-day supervision and professional development of team members; participate in a weekly review of the reports and ensure timely collection of money due to corporation.
You will also support collection efforts by the team members and handling escalated emails and calls or seeking assistance from the Manager. You will be accountable for effectively coaching, mentoring, motivating and communicating any changes.
Job Responsibilities
• Collecting: You will support the OTC team with collection efforts. This includes emails, statements, and phone calls. Participate in weekly meetings with the Manager to review collection
efforts and tweak as needed for maximum collection results. Good customer service is
necessary to establish a good working relationship with all internal & external clients and other departments.
• Staff development: You will ensure the collection team employ correct judgment that is inside their authority when it comes to stopping sales, cancellation of bookings, and restriction of credit
and payment plans.
• Aging maintenance and Review: You will ensure the proper maintenance and reconciliation of all collections, especially the due and aged ones. You will keep close control over all unapplied cash. You will make sure that any statements or reports are sent to clients as necessary in HBX Format.
• Policies & Procedures: You can develop as well as execute and uphold corporate policies
& procedures.
• Employee Support: You will support in Recruitment, training as required as well as motivating the accounts receivable team.
• Reporting: You will be accountable for ensuring all information on Risk Report is accurate.
Required Skillset and Experience
- You have experience with SAP & Advanced Excel; knowledge of Salesforce will be a plus.
- You must have credit & collections experience.
- You have at least 5+ years of supervisory experience. To perform this job successfully, you must be able to perform each essential duty satisfactorily.
- You are self-driven, motivated to help and able to perform with minimal supervision in a team environment.
- You are effective at providing feedback to improve the performance of your team.
- You are assertive, and personable with our customers.
- You are comfortable negotiating, discussing sensitive financial issues and selling solutions to the customers.
- You remain positive, professional, determined, calm and focused when faced with
challenging situations. - Advanced language skill both in English and the local language.
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
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Within an innovative, engaging and multicultural environment.
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Have the opportunity to build strong and lasting business relationships and friendships from around the world.
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Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
Top Skills
What We Do
Hotelbeds are global leaders in the TravelTech space, connecting and empowering businesses by facilitating bridges in the ever-changing and expanding travel ecosystem. Our cloud-based technology platforms offer fast and simple access to a global network of travel products, from accommodation to ancillaries and payments, while rich data and intelligence helps to generate demand. By operating exclusively in the B2B arena, we are uniquely placed to drive growth for our partners without competing for the end customer. Our teams of 3000+ experts on the ground provide local expertise and support to boost trading even further, even in the most hard-to-reach spaces. Our unique blend of technology, data and passionate people serves as a catalyst for B2B travel players aiming to unlock their full potential.
