Order to Cash Manager

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:
This is an exciting opportunity to lead a recently formed team of Order To Cash professionals In Heredia. Costa Rica.

• You will manage a team of 10 direct reports to ensure a smooth and efficient department across the functions of Order Management, Cash Collections, Customer Credit Management and Customer Support, whilst operating in a reporting structure that supports local site leadership.
• You will participate in the coordination of Order-to-Cash team activities with your global counterparts and work closely with the with Senior Director, Global Order-to-Cash Operations.
• You will work closely with the Global Process Owner of Customer Credit Management, driving an operational approach of newly implemented credit functionalities.
• You will collaborate with regional based Order to Cash leaders in our Cash Collections, Customer Services and Order Processing organization, serving a global customer base.
• You will get the opportunity to be a change agent, we are a fast-growing company and a constantly evolving team.
• Motivate and develop team through coaching, feedback, and personal development in order to enhance individual and team performance and maximize staff retention.
• Develop goals that complement the overarching business goals of the company and coordinate staff to continually meet and exceed goals
• Run reports and analyze data pertaining to the department and share with executive staff and managers of department staff as needed.
• Serve as an intricate link between Order to Cash, Revenue and Sales Operations

What your team will do:

• Evaluate the creditworthiness of potential and existing direct customers and partners
• Create, maintain, and improve documentation of procedures and ensure compliance with all relevant legislation and internal controls.
• Collaborate with the OTC Managers to create an efficiency in cash collection activities and reduce bad debt exposure.
• Review and approval of credit terms on customer contracts

Qualifications
To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Passionate about building a world-class Accounts Receivable team
• Experience in managing a large team
• Bachelor's degree, preferably in finance
• 7 years of experience in finance
• Proficient in Microsoft Office
• Excellent verbal and written communication skills
• Preferred: Previous Credit Management and/or Accounts Receivable Experience

FD21
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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