Oracle Primavera Unifier Systems Support Specialist

Job Description:

We are looking for a detail-oriented and highly motivated Oracle Primavera Unifier Systems Support Specialist to join our team as an implementation support resource for a digital transformation project located in Tampa Bay, Florida. The ideal candidate will have 1-2 years of hands-on experience with Oracle Primavera Unifier in a configurator or support role. This job requires someone with the ability to analyze data, generate ad-hoc reports, and communicate effectively with internal and external stakeholders. As this role is customer facing, candidates will need to demonstrate an understanding of the demands within a customer service and support role by prioritizing the client’s needs and showing a high degree of comprehension skills when actively listening to customer requests. Further, candidates will need to demonstrate clear, concise, and effective communication’s abilities as this role will require constant, multilateral communications between the customer and implementation’s teams. A high level of skill regarding Excel is a must and selected candidates will need to demonstrate proficiency as part of the vetting process. Selected candidates must be located within Tampa Bay, Florida or will be required to relocate. This job requires in office attendance 5 days a week, or as requested by the client organization.

Key Responsibilities:

• Provide client-facing support over a Oracle Primavera Unifier environment including direct customer support to client end-users.
• Collaborate with implementation team members to support digital transformation efforts as requested.
• Provide application and solution support to the client regarding Oracle Primavera Unifier and associated integrations, reports and associated software applications.
• Utilize advanced Excel skills for data analysis, report generation, and creating ad-hoc reports.
• Support data migrations and assist in migration related tasks.
• Provide troubleshooting and support for users, including training and assisting with system navigation.
• Work with internal teams and clients to gather requirements and ensure system configurations align with business needs.
• Effectively communicate with clients and stakeholders in face-to-face settings to gather feedback and offer solutions.
• Identify and escalate risks and issues in a timely manner to project management and engagement leadership, including recommendations around mitigations and solutions.
• Learn and adapt quickly to new software and tools as needed.

Qualifications:

• Bachelor’s degree or higher in engineering or computer science is a plus.
• 1-2 years of experience with Oracle Primavera Unifier (uDesigner) configuration.
• Advanced proficiency in Microsoft Excel (formulas, pivot tables, macros, etc.).
• At least 1 year of customer service experience with a focus on clear communication and problem-solving.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong data analysis skills with the ability to generate ad-hoc reports quickly and accurately.
• Experience with BI Publisher and PowerBI.
• Excellent verbal and written communication skills, with a professional demeanor when interacting with clients.

Desired Skills:

• Strong problem-solving abilities and attention to detail.
• Quick learner with the ability to adapt to new software tools and platforms.
• Positive attitude and proactive approach to customer support.

If you’re passionate about configuration, data analysis, and customer service, and are looking for an opportunity to grow within a dynamic team, we’d love to hear from you.