SDR Team Manager (Hybrid)

Posted 17 Days Ago
Be an Early Applicant
Clearwater, FL
Security • Software • Cybersecurity
The Role
Sales Development Manager responsible for overseeing the SDR Team's prospecting activities, administrative tasks, and continuous development to provide high-quality qualified demos to handoff to Account Executives. Key responsibilities include monitoring team metrics, developing team members' skills, facilitating training sessions, interviewing new hires, aligning team strategy, and supporting sales objectives. Requirements include experience with Gmail, Google Docs, MS Office, web browsers, previous B2B SDR/BDR or Sales Management role, outbound campaign experience, proven success track record, creative prospecting approach, leadership skills, and mastery of closing techniques.
Summary Generated by Built In

About KnowBe4

KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.

Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

Clearwater positions open to candidates located in greater Tampa Bay area.

The SDR Team Manager is responsible for managing a team of 6+ Sales Development Reps and ensuring that their team meets and/or exceeds their monthly pass goals on a consistent basis. In addition, this position will be charged with creating new content for email. Prospecting  and developing a schedule for when emails and calls should be made to prospective customers.

Responsibilities:

  • Conduct a team meeting daily to outline expectations and to establish production goals based on quarterly, monthly and weekly production goals, and discuss any product changes related to prospecting
  • Draft new material for emails to be sent to prospective customers used to garner interest in our products
  • Monitor and respond accordingly to the What’s Working emails
  • Maintain reporting with teams passes and other relevant details
  • Maintain and analyze sub-statistics in order to obtain pass goals for SDRs
  • Identify areas of improvement for the SDR team, and coach those employees in need when appropriate.
  • Be an expert on prospecting and other key elements that are necessary to be a top performer
  • Meet and/or exceed individual goals to contribute to the team’s success
  • Exemplify the values and mission of the Company 
  • Handle day to day needs and requests for their SDR team 
  • Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight

Requirements:

  • Experience with Gmail and Google Docs
  • Experience with MS Office (Word and Excel)
  • Experience with sales prospecting tools
  • Experience with web browsers (Chrome, Internet Explorer, etc.)
  • Leadership skills required 
  • Mastery of closing techniques, discovery questions, prospecting, building rapport and other key elements of the sales cycle 
  • Strong verbal and written communications 
  • Excellent time management and organization skills

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.

Top Skills

Gmail
Google Docs
MS Office
The Company
Clearwater, FL
1,100 Employees
On-site Workplace
Year Founded: 2010

What We Do

KnowBe4 is a platform for security awareness training and simulated phishing attacks.

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