Portfolio Operations Manager, Commercial

About Omnidian

Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. We are headquartered in Seattle, WA

The Job

The Commercial Portfolio Operations Manager will monitor and manage assigned distributed generation solar assets, to ensure optimal performance for their client's solar photovoltaic (PV) asset portfolio, as well as energy storage projects. This role will report to the Manager of Commercial Operations, while also working closely with the entire Commercial Operations Team. The qualified candidate will work independently as the primary point of contact for their assigned clients, will be responsible for all activities from the initial client & asset onboarding, manage and deliver reporting obligations, provide technical support to clients and service technicians, and support sales and product development initiatives.

For our next role, we are focused on a West Coast candidate. Other qualified candidates may be contacted for future openings down the line.

What You’ll Do

• Manage client relationships and provide professional expertise around preventive and corrective maintenance to maximize production. 
• Oversee a portfolio of 100-150 MW of distributed solar assets, driving efficiency and maximizing output (post -installation and PTO). 
• Provide professional summary and deep explanation, as needed, of monthly asset performance 
• Stakeholder Engagement and Reporting: Utilize your technical prowess to resolve system issues, working closely with equipment, inverter, and DAS technical support.
• Foster and strengthen relationships with stakeholders from site owners to facilities personnel, cementing Omnidian's reputation for reliability and excellence.
• Provide service reports to demonstrate not only what we've achieved in the field but also what next steps are required
• Create and manage tickets for planned and unplanned service activities.
• Coordinate external field service resources to ensure peak performance and minimize downtime, leaving no room for inefficiencies.
• Manage RMA processes and replacement of faulty components, including delivery and returns of equipment.
• Dispatch subcontracted O&M services for both planned maintenance and reactive issues with the agility of a true operations maestro.

Who You Are

• Excellent written communication skills including professional email etiquette with an eye for relationship building 
• Exceptional verbal communication skills with previous experience in client success or customer service
• Strong interpersonal, communication, and organizational skills
• Professionally minded; focusing on quality and quantity of deliverables
• Thrive in a fast-paced, growth-mode environment 
• Highly organized and capable of driving multiple projects simultaneously
• Strong technical understanding of business operations 
• Fast learner of infrastructure and tools, including CRM, support ticketing, ERP, and business intelligence
• Ownership mentality of issues or questions and ability to escalate problems to the appropriate persons and follow up accordingly with the client.
• A passion for learning and a hunger to continually expand your skill set to stay at the cutting edge of the industry.
• Strong attention to detail and accuracy
• Enjoys change and can quickly adapt to the needs of the business and team
• Ability to stay cool under pressure

Experience You'll Need

• 1+ years of experience in Commercial operations and maintenance, asset management, field service management or account management. 
• 2+ years of experience in the solar energy industry 
• 3+ years of professional experience with proven professional acumen 
• Proven experience with client success and customer service
• Experience with solar monitoring DAS platforms and alerts.
• Experience reading and interpreting solar system design drawings.
• Understanding of solar technology, monitoring systems, maintenance practices, and solar industry landscape.

Experience That's a Plus

• 3+ years of solar experience
• 2+ years of Commercial post installation experience

Work-Life and Culture

• All of our roles offer the opportunity to work remotely
• If you are in the Seattle, WA area, we offer a vibrant and creative co-working space in the heart of downtown Seattle
• If you are near one of our employee clusters, we offer one or more local gatherings per year
• We provide outstanding benefits that we are continually improving upon, including family medical, dental, vision, disability, parental leave, 401(k) administration, thoughtful PTO, and paid sabbatical leave after four years
• We offer a competitive total compensation package that includes monthly health insurance premiums, quarterly bonus and long-term stock options for every employee
• We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
• We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, check out our posts What Makes an Ethical Company? and Why We’re Proud to Be a Certified B Corp

Grow With Us

• We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
• Here are future potential opportunities from this career track:
• Senior Portfolio Operations Manager or
• Portfolio Operations Lead
• We’re a fast-growing startup, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply. 

Privacy

California-based candidates: To understand more about the data we collect and process as part of your application, please view our California Job Candidate Privacy Policy. https://www.omnidian.com/privacy-policy-ca-candidates/

Diversity and Inclusion

We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.

We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.