Operations Transformation Project Lead

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Title: Operations Transformation Project Lead

Location: Atlanta, GA

Role Summary: As the Operations Transformation Project Lead, you will spearhead the planning and execution of complex, cross-functional, strategic transformation projects for NCR Voyix Operations. These projects include, but are not limited to:

• Defining and delivering the AI roadmap for the service desk and the field.
• Automating and optimizing dynamic field dispatching and routing.
• Reducing dispatch requirements using machine learning and advanced analytics.

Team Structure:

• Manager: Executive Director, Operations Transformation
• Peers: 1-2 other project leads with similar responsibilities
• Direct Reports: 1-2 analysts and/or junior project managers to support project initiatives

Required Skills:

• Ownership and Flexibility: Display accountability for delivering project outcomes and finding innovative solutions to challenges.
• Stakeholder Management: Effectively engage and align cross-functional stakeholders with competing priorities to achieve common goals.
• Team Leadership: Provide strong leadership, guiding junior project managers and analysts, while offering mentorship and developmental feedback.
• Problem Solving: Analyze ambiguous situations, structure problems clearly, and develop actionable steps to move forward.
• Clear Communication: Craft concise, executive-level communications and presentations to convey project status and insights.
• Project Management: Develop structured work plans, including key milestones, deadlines, dependencies, and stakeholders, and lead organized meetings with clear agendas and action points.
• Analytical Instincts: Design analytical models, assess data requirements, coach team analysts, and ensure the accuracy and relevance of business conclusions.

Background and Experience:

The ideal candidate will possess strong interpersonal skills, an analytical mindset, and proven problem-solving abilities, alongside a successful track record in delivering high-stakes projects. Experience or background in the following areas is advantageous:

• Service Operations
• Management or Strategic Consulting
• Operations or IT Consulting
• Enterprise IT

Optional Skills/Training:

• Project management certification
• Proficiency with online project management tools
• Advanced analytical modeling skills (e.g., Power BI, Alteryx, Tableau, Python)

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”