Operations & Transformation Manager

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION:

Purpose of the role:

To lead the planning and oversee the delivery of complex and critical strategic projects within the Strategy & Transformation Operations department of HBX Group, ensuring alignment with annual priorities, goals, and the overall strategic direction of the organization. This role plays a critical part in enabling HBX Operations to achieve its strategic objectives and deliver value to the business through the successful execution of transformative projects.

Responsibilities:

1. Drive successful project execution by:

• Defining clear project scope, objectives, and deliverables in collaboration with key stakeholders.

• Developing and managing detailed project plans, including timelines, budgets, and resource allocation.

• Proactively identifying and mitigating potential risks and issues throughout the project lifecycle.

• Tracking progress against planned activities, ensuring projects stay on schedule and within budget.

• Implement change management processes to address scope adjustments and unforeseen challenges.

• Delivering projects that meet or exceed expectations in terms of quality, timeliness, and business impact.

2. Lead and influence cross-functional teams by:

• Building strong relationships with stakeholders across different departments and levels of the organization.

• Effectively communicating project goals, updates, and challenges to ensure transparency and alignment.

• Facilitating collaborative decision-making and problem-solving sessions to address roadblocks and drive consensus.

• Motivating and empowering team members to contribute their expertise and achieve shared objectives.

• Mentoring and developing project team members to enhance their skills and knowledge.

3. Champion transformation by:

• Identifying opportunities to improve operational efficiency and effectiveness through process optimization, technology implementation, and organizational design.

• Leading the development and implementation of innovative solutions that address business challenges and drive strategic goals.

• Promoting a culture of continuous improvement and change within HBX Operations.

• Staying abreast of industry best practices and emerging trends in project management and operational transformation.

4. Provide proactive communication and transparency by:

• Establishing clear communication channels and protocols for project updates, reporting, and stakeholder engagement.

• Preparing and delivering concise and informative presentations to senior management and key stakeholders.

• Proactively communicating potential risks, issues, and challenges, along with proposed mitigation strategies.

• Maintaining accurate and up-to-date project documentation, including status reports, risk registers, and issue logs.

• Utilizing data and metrics to track project performance and demonstrate the value and impact of delivered solutions.

Skills:

• Strong effective project management skills (planning, execution, monitoring, controlling, closure)

• Excellent communication & interpersonal skills (written and verbal) to effectively interact with stakeholders

• Leadership and team management skills to motivate and guide project teams

• Problem-solving and decision-making skills to address challenges and make informed choices

• Strong analytical and conceptual skills to understand complex information and develop solutions

• Risk management skills to identify, assess, and mitigate potential project risks

• Organizational and time management skills to handle multiple projects and deadlines effectively

• Negotiation and conflict resolution skills to facilitate consensus and address disagreements

• Proficiency in project management tools and software (e.g., Microsoft Project, Jira)

Experience:

• Minimum of 4 years of experience in project management, with at least 1 year in a senior role leading strategic projects

• Demonstrated experience managing cross-functional teams and stakeholders

• Experience in operational transformation initiatives is a plus

• Experience with Agile project management methodologies is beneficial

Qualifications:

• Bachelor’s degree in business administration, Management, Engineering, or a related field

• Project Management Professional (PMP) certification, Agile or equivalent is highly desirable

• Proven track record of successfully managing and delivering complex projects within scope, budget, and timeline

• Experience working in a fast-paced, dynamic environment

• Knowledge of operational processes and best practices in relevant industries

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work: 

• Within an innovative, engaging and multicultural environment.

• Have the opportunity to build strong and lasting business relationships and friendships from around the world.

• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.