Operations Training Specialist II

About Figure

Figure is maximizing the value of homeownership in ways that benefit consumers and the industry alike. We’re helping homeowners tap their liquidity easily, efficiently and reasonably for purpose-driven, significant expenditures – everything from dream home renovations and debt consolidation to small business formation.

In seven years, we’ve become the country’s #1 non-bank HELOC lender. As a financial technology firm operating at the intersection of regulation and transformation, we’re a “unicorn” – a group of fewer than 1000 companies globally that is valued at $1B or more and has been in operation for less than ten years. 

Our mission requires us to have a creative, team-oriented, and supportive environment where everyone can do their absolute best. We are motivated, innovative, collaborative, and curious. We value individuals who bring a problem-solving mindset to every task. Every day at Figure is a journey in continuous learning combined with a focus on getting work done that makes a difference. Join us!

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Figure Series D Announcement

About the Role

As an Operations Training Specialist II, you will be responsible for designing, delivering, and evaluating training programs for our employees. The role involves conducting needs assessments, developing customized training materials, delivering engaging training sessions, and measuring the impact of training initiatives. To be successful in the role, excellent presentation and facilitation skills and a passion for fostering employee development and performance improvement are key.

What You’ll Do

• Collaborate with key stakeholders and subject-matter experts to define training objectives, content, and performance outcomes for successful implementation.
• Conduct comprehensive needs assessments to identify training gaps and align training initiatives with organizational objectives.
• Develop training materials and curriculum, including participant guides, facilitator guides, presentations, and e-learning modules incorporating multimedia elements, simulations, and real-life scenarios to enhance effectiveness.
• Utilize instructional design principles and adult learning theories to create engaging and interactive training experiences.
• Facilitate training sessions, both in-person and virtual, using a variety of training techniques and methodologies, and adapt where appropriate. To include, developing and administering assessments, surveys, and other evaluation tools to measure effectiveness.
• Remain current on all operational changes and update the knowledge management database.  In doing so, updating staff and identifying training needs based on those, as appropriate.
• Communicate regularly with stakeholders to provide updates, gather feedback, and address any training-related issues.
• Manage multiple training projects simultaneously, including timelines, resources, and deliverables.
• Stay updated with emerging trends and technologies in learning and development.
• Leverage learning management systems (LMS), authoring tools, and other digital platforms to assign, deliver and track training activities for all Figure employees.
• Continuously improve training programs based on evaluation results and industry best practices
• Foster a positive and inclusive learning environment, encouraging participation and knowledge sharing amongst participants and team.
• Work with the team to implement and optimize training technologies as needed.
• All other duties and responsibilities, as assigned.

What We Look For

• Bachelor's degree in Instructional Design, Education, Human Resources, or a related field (or equivalent experience).
• Minimum of two years of corporate training, instructional design, or related roles.
• Proven track record in designing and delivering effective training programs in various formats.
• Strong understanding of instructional design principles, adult learning theories, and training evaluation methodologies.
• Excellent presentation and facilitation skills, with the ability to engage and inspire diverse audiences.
• Proficiency in using e-learning authoring tools, multimedia software, and learning management systems.
• Strong project management skills, with the ability to manage timelines, resources, and stakeholders.
• Analytical mindset, with the ability to collect and analyze training data to inform decision-making.
• Remain intimate with the Operations processes and expectations, including shadowing agents, joining regular cadences, and assisting on the floor as assigned.
• Strong written and verbal communication skills, with attention to detail.
• Collaborative mindset and ability to build relationships with stakeholders at all levels.
• Ability to be onsite at least three business days each week.

Salary

• Compensation Range: $27.08 - $33.85 an hour
• 25% bonus target
• This is the compensation range for the United States, actual compensation may vary based on individual candidate experience, location, or evolving business needs

Benefits

• Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans
• Company HSA, FSA, Dependent Care, 401k, and commuter benefits
• Employer-funded life and disability insurance coverage
• 11 Observed Holidays & PTO plan
• Up to 12 weeks paid family leave
• Continuing education reimbursement

Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing  and acknowledging that you have read and understand the above notice.

Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. 

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