Operations Support Specialist

About Augmedix:

Augmedix (Nasdaq: AUGX) delivers industry-leading, ambient medical documentation and data solutions to healthcare systems, physician practices, hospitals, and telemedicine practitioners.

Augmedix is on a mission to help clinicians and patients form a human connection by seamlessly integrating our technology at the point of care. Augmedix’s proprietary platform digitizes natural clinician-patient conversations, which are converted into comprehensive medical notes and structured data in real time. The company’s platform uses automatic speech recognition, and natural language processing, including large language models, to generate accurate and timely medical notes that are transferred into the EHR. 

Augmedix’s products relieve clinicians of administrative burden, in turn, reducing burnout, increasing clinician efficiency and improving patient access. Through Augmedix’s proprietary platform and bi-directional communication channel, Augmedix is ideally suited to serve as the vehicle for change at the point of care.

Augmedix is headquartered in San Francisco, CA, with offices around the world. To learn more, visit www.augmedix.com.

We are seeking an Operations Support Specialist to work closely with the Operations manager and Operations team in order to ensure smooth and efficient running of our day-to-day operations. The individual will play a crucial role in terms of facilitating the management of our ~700 MDSs. The individual will work closely with multiple teams and help to improve organizational adherence to existing processes and establish new processes. We are looking for a sharp analytical mind with excellent people skills, and a positive attitude toward accepting any challenge. The individual will also be responsible for maintaining key data sets and ensuring the integrity of Operational data and reporting weekly updates to key stakeholders. 

The role is tailor-made for someone who loves a dynamic work environment and is self-driven.

Responsibilities:

• Ensuring accurate data collection from MDSs (Quinyx) to determine day-to-day shift coverages and coordinating with the MDSs for timely arrival.
• Keep oversight over Zendesk tickets, Click-up, Slack for timely escalations both internally and external
• Transport arrangement coordination for the scribes with the help of the facilities team and validating transport claims.
• Keeping track of day-to-day operational data & analytics and updating them on appropriate trackers.
• Presenting monthly updates to internal stakeholders and planning on mitigating variances.
• Coordinating with various departments to collect and collate data to meet the security compliance standards and help with conducting security compliance audits.
• Coordinating with US stakeholders for day-to-day operational and new implementation updates.
• Creating and updating operational SLAs & SOPs.
• Assist with troubleshooting key connectivity issues.
• Maintaining an end-to-end EHR credentialing request process
• Ensuring a robust EHR activation, maintenance, and troubleshooting process
• Drive efficiency optimization, resource utilization, business process development, and tools utilization 

Educational Qualifications:

• Graduation (Bachelor’s) from a recognized, reputed & accredited university
• Minimum 1-2 years of relevant work experience (Operations and Project Management would be an advantage)
• Any other Professional certifications (globally recognized) will be considered

Tech Skills:

• Required-Moderately expert in Microsoft Office (Word, Excel, Powerpoint) and Gsuite (Docs, Sheets, Forms)
• Optional-Good knowledge of systems, applications, networks, infrastructure, security & compliance.
• Optional-Good knowledge of various resource management portals (Lucidchart, Confluence, Smartsheet)

Soft Skill Requirements:

• Communication: Strong verbal and written communication skills to effectively convey information, instructions, and feedback to employees and other stakeholders.
• Interpersonal Skills: Excellent interpersonal skills to build positive relationships with employees, resolve conflicts, and foster a collaborative work environment.
• Problem-Solving: Proficiency in identifying and resolving issues and conflicts that arise within the team, including addressing performance or behavioral concerns.
• Decision-Making: Ability to make sound decisions based on available information and critical thinking, considering the impact on employees and the organization.
• Time Management: Effective time management skills to prioritize tasks, meet deadlines, and ensure efficient utilization of resources.
• Adaptability: Flexibility to adapt to changing priorities, handle unexpected situations, and adjust strategies to meet evolving organizational needs.
• Team Building: Ability to foster a positive team culture, encourage collaboration, and promote teamwork among employees.
• Conflict Resolution: Strong skills in resolving conflicts and mediating disputes between employees in a fair and impartial manner.
• Emotional Intelligence: Awareness of one's own emotions and the ability to understand and manage the emotions of others, promoting empathy and effective communication.
• Analytical Skills: Competence to work with data, conduct data collection and analysis, interpret, and evaluate complex data from various sources and derive meaningful insights and conclusions.
• Organizational Skills: Capability to organize and prioritize workloads, delegate tasks effectively, and ensure smooth operations within the team.

Work hours:

• Monday - Friday
• Work Shift: Hybrid/Night Shift
• Weekends: 1 day every week (8 AM - 5 PM). [Due to the 24/7 nature of the health sector, Augmedix Bangladesh also operates 24 hours a day, 7 days a week. It is expected that Operations Support Specialist will be available for 1 weekend shift every week.]

Augmedix is an equal opportunity employer. We are committed to providing equal employment opportunities regardless of sex, gender identity, race, religious creed, color, ancestry, age, disability, marital status, sexual orientation including being transgender and/or any other protected bases.