Here's your chance to be one of the early employees in a start-up that aspires to dominate the way how global businesses make agreements. Pactum is an AI system that is automatically performing negotiations directly with suppliers, via a chat interface, across the entire procurement value chain on a massive scale. It helps to autonomously optimize economic terms between our clients and their suppliers and therefore creates value out of thin air. If you want to be a part of this revolutionary opportunity and work with the largest enterprises in the world, then look no further!
We are looking for an enthusiastic and motivated Operations Support Specialist to ensure the success of the users of our automated negotiation product. The position is responsible for communicating with and supporting the end users of our product, and proposing solutions to improve our processes.
To support this, you'll collaborate cross-functionally with dedicated team members across various functions including customer operations, implementation, project management, product, and engineering.
We are looking for someone who will:
- Work closely with the Implementation team and the Lead Negotiation Success Manager to deliver the best possible negotiation project in the world
- Collaborate with the Program Manager Project Team during the live phase, jointly responsible for delivering client and Pactum value through automated negotiations
- Support the users of our product with a customer-centric mindset by helping them to address issues and challenges
- Drive the success of negotiations through calling, emailing, chats
- Edit configuration of all existing automation elements in Pactum to ensure optimal automated processes by collaborating with the Lead Negotiation Success team
- Help the users of our product to achieve agreements in our software and use our software
- Make decisions on how to most efficiently deliver high-quality support during full-roll-out
- Participate in analyzing the project results and suggest future improvements
- Ensure we achieve our KPIs, OKRs, and Strategic Initiatives on Company and Team levels
You are likely to succeed if you…
- Strongly fluent in German and English
- Customer-facing experience preferred
- Experience in a fast-paced, customer-centric environment
- Ease and comfort in speaking on the phone
- Experience in outbound sales, call center, or cold calling preferred but not required
- Startup experience preferred but not required
- Experience using a CRM preferred, or ability to pick up new technology quickly
- Comfortable communicating new ideas for process improvements, curious nature, seeking information and answers
- Experience working in translation preferred but not required
- Are comfortable working in the Central European Time (CET) zone
Why should you join Pactum?
- We're backed by $55M in funding, including from our customer Maersk and our integration partner Docusign.
- We're on the lookout for outstanding talents. If you're passionate about making an impact in the B2B tech industry and helping evolve a blossoming enterprise into a global leader, Pactum is where you belong.
- Beyond offering a competitive salary, our investor backing underscores our stability and fast-paced growth.
- We believe in a balanced work-life dynamic. To support that, we offer unlimited PTO and flexible working hours.
- At Pactum, we champion a culture that's collaborative, innovative, and inclusive. Every voice is heard, every idea valued, and every team member plays an integral role in our journey.
- To discover our esteemed clients, read about our founders and product, and explore Pactum’s presence in the media: check us out at https://pactum.com/
So, what do you say? Ready for the adventure?
We know that imposter syndrome and the confidence gap can hinder spectacular candidates in the job search process. Please consider applying, even if your background and experience don’t meet every bullet point in this job post — we’d love to hear from you.
Please note that all job postings in the United States are fully remote with the option to work anywhere in the continental U.S. unless specified otherwise. For EU positions, please speak with the recruiting team about on-site/remote flexible working options, and opportunity for relocation to Estonia (please find more information here: https://www.workinestonia.com/coming-to-estonia/).
What We Do
Pactum is an AI-based system that helps global companies to automatically offer personalized, commercial negotiations on a massive scale. The system adds value and saves time for both the Pactum client and their negotiation partner by aligning their values to determine win-win agreements via an easy-to-use chat interface that implements best-practice negotiation strategies. The company is based in Mountain View with engineering and operations in Estonia. Pactum is backed by founders of Skype and TransferWise and built by luminaries from Skype, Starship Technologies, and the Government of Estonia’s e-Residency program.
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