We are looking for a qualified Operations Support & Onboarding Specialist to join our team in Italy. The successful candidate will be responsible for supporting our local sales team with various tasks.
Who we are
Viva.com is Europe’s first acquirer powering merchant payments acceptance across 24 countries and 1.165+ devices. With an ECB approved banking license and presence in 24 European markets, Viva.com’s Tap on Any Device technology for in-store payments, Smart Checkout payment gateway for online payments, and marketplace payment solution, help European businesses of any size to accept and manage payments how they want. All of Viva.com’s technology is built in-house over MS Azure, and is fully scalable, supporting any payment checkout journey.
Viva.com provides a seamless, conversion-boosting omnichannel payments platform, featuring acceptance of 40+ payment methods across 17 languages and 9 currencies. Viva.com’s ever-expanding financial services' suite includes value added features such as Real-Time Settlement; Offline Payments minimising chances of losing a sale; a Viva.com business debit card to manage corporate expenses, while reducing acceptance fees to as low as 0%; and Merchant Advance.
What you will do
- Support the Italian Team in all tasks related to sales, administration and special projects
- Support the merchants in case of after sales issues, like handing in missing documents, their Viva Wallet account, terminals etc.
- Identify new leads and enter and update customer data and other relevant information in the database
- Execute defined sales campaigns
- Support the preparation of the necessary sales material (presentations, scripts, folders etc.)
- Manage stock of the POS devices
- Promote team spirit and be committed to constant learning
Requirements
- Experience in a sales support position
- Experience in professional communication with merchants
- Ability to have several tasks and issues in check at the same time
- Resiliency and the ability to handle a high workload in a fast-paced environment
- BA degree
- Computer literacy
- Excellent use of Italian and good use of English language
What We Do
Viva.com is Europe’s first acquirer powering merchant payments acceptance across 24 countries and 1165+ devices. With an ECB approved banking license and presence in 24 European markets, Viva.com’s Tap on Any Device technology for in-store payments, Smart Checkout payment gateway for online payments, and marketplace payment solution, help European businesses of any size to accept and manage payments how they want. All of Viva.com’s technology is built in-house over MS Azure, and is fully scalable, supporting any payment checkout journey.
Viva.com provides a seamless, conversion-boosting omnichannel payments platform, featuring acceptance of 40+ payment methods across 17 languages and 9 currencies. Viva.com’s ever-expanding financial services' suite includes value added features such as Real-Time Settlement; Offline Payments minimising chances of losing a sale; a Viva.com business debit card to manage corporate expenses, while reducing acceptance fees to as low as 0%; and Merchant Advance.
Learn more at viva.com
