Operations Supervisor

About Ridwell

Ridwell is a service that inspires people to create a future without waste. Today, we make it easy to reuse and recycle more by identifying recyclable and reusable items that the city doesn't collect, picking them up from our customers' doorsteps, and matching them with local partners that can use them sustainably. Our future plans go much further and include making zero waste a reality for millions.

As a B Corps-certified company, sustainability isn't just a company value—it's a fundamental part of our purpose and interests. Our mission is to empower communities to waste less, and every success our team celebrates means more waste saved from the landfill and more valuable donations in the hands of local non-profits.

We’re funded and growing quickly and can't wait to add to our team. We offer a strong benefits package, a flexible work and vacation schedule, and a team invested in the personal growth of its employees. Joining our team provides an opportunity to make a meaningful impact with an evolving young company!

About the role

Ridwell is hiring additional Operations Supervisors to help oversee the day-to-day operations of our Bay Area fleet and warehouse teams. This role involves leading operations in the area, managing teams of drivers and warehouse associates, and continually enhancing efficiency. The ideal candidate is a strong people manager, comfortable working in fast-paced environments, and a creative problem solver. You have strong communication skills and a can-do attitude. As all operations leadership positions step in as backup driving and warehouse support, you must be comfortable working in a warehouse environment and driving in all weather conditions.

The warehouse is located in San Leandro, CA.

Available schedules: Mon-Fri, 10:00 AM - 6:30 PM PST

Wage: $32 per hour

Our Values

• Our member is our hero. Our members are at the core of our company. Only by empowering them can we accomplish our vision.
• We Never Settle. We are relentlessly pursuing the exceptional and challenging the status quo–always making our service, experience, and company better.
• We Take Our Success Personally. We all have a stake in the success of Ridwell. You are empowered to make an impact. 
• Purpose Drives Our Actions. Knowing why we are doing something enables us to focus on what is truly important.
• We Are Stronger Together. Every person is critical to our success. We need diverse perspectives to execute on creative solutions. By fostering collaboration and connection at every level, we can be phenomenal.

Responsibilities

• Manage, train, and develop employees by providing ongoing coaching and feedback to ensure lasting team engagement and motivation
• Oversee work assignments and scheduling to ensure timely completion of daily pickup routes while minimizing costs and maximizing efficiency
• Coordinate fleet maintenance and repairs by overseeing regular maintenance schedules, managing repairs, and ensuring the fleet meets safety standards and is operational
• Step in as a backup driver when necessary to ensure that all scheduled stops are completed without delay, ensuring continuity of service and maintaining member happiness
• Manage warehouse operations, focusing on optimizing workflow, increasing operational efficiency, and implementing process improvements to enhance overall performance
• Conduct inventory counts of bins, bags, and supplies as needed, ensuring accuracy in stock levels and managing inventory to avoid shortages

Requirements

• 3+ years of operations supervision experience
• Must have experience supervising hourly employee
• Scrappy, proactive, comfortable with ambiguity, takes initiative, and adapts easily in a fast-growing environment
• You take ownership of your work and team and are available to work overtime and as needed year-round
• A growth mindset that sees every activity as an opportunity to learn
• Experience hiring and training teams. Warehouse experience is a plus
• Strong written and verbal communication skills

Benefits

• Medical, Vision, and Dental plans are available with $0 monthly premium costs, with buy-up options available
• Voluntary Life and AD&D for self and spouse/domestic partner 
• Voluntary Short-Term and Long-Term Disability insurance 
• 401(k) 
• Paid Time Off 
• Sick leave
• Paid Holidays 9 paid days per year
• Paid parental leave
• Commuter Benefits for parking and/or transit 
• Employee Assistance Program (EAP) provides 4 counseling sessions per incident for common challenges such as relationship, family issues, stress, anxiety, and other life challenges 
• Employee Discount on Ridwell Membership

Individuals seeking employment at Ridwell are considered without regard to race, color, religion, national origin, age, gender, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.