Operations Supervisor Trade Management

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships.  We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

Location: Kraków

Hybrid model 3 days per week in the office /2 days for a parent of a child up to 4 years

Join us as an Operations Supervisor – Trade Management!

Brown Brothers Harriman is currently recruiting Operations Supervisor - Trade Management. The Operations Supervisor – Trade Management is responsible for the effective direction and supervision of a team of employees within a specific function of the Operations division. S/he is responsible for managing workflow and meeting all department standards associated with the transaction volume received. These standards include deadlines, accuracy, turnaround and STP. The Operations Supervisor is expected to resolve sensitive issues with internal (Operations/INSERV) as well as external (client) parties while ensuring that the Client Experience is second to none. They also work with these same parties to proactively engage in discussions that will lead to enhanced STP, reduce risk and streamline processes. The Operations Supervisor is expected to participate as well as manage projects related to improvement of processes that directly impact the Department Goals and Standards. The Operations Supervisor is responsible for developing and engaging their staff while providing critical feedback related to the standards the staff is expected to meet.

Some of your key responsibilities include:  

• Ensure daily output meets standards for quality, timeliness, and deadlines

• Ensure adherence to all established policies, procedures, and controls

• Monitor volume to ensure proper staff allocation to meet goals

• Analyze trends and provide feedback on instruction content and format as related to market requirements/standards

• Ensure timely response to internal and external requests

• Work proactively with clients and internal areas to improve instruction and process flow

• Take ownership of issues and manage projects related to the implementation of new processes and procedures

• Review and write E&O’s and ensure corrective action is taken

• Ability to communicate instruction related issues clearly and professionally to clients (written, verbal and in person)

• Communicate expected resolution (where applicable) based on market knowledge and standards

• Provide superior client service

• Provide employees with constructive and timely feedback

• Ensure staff are aware of standards and benchmarks that they are required to meet and communicate of performance in these areas is consistent and clear

• Understand competencies and tools that are required for a successful job performance

• Coach and develop reports

What We Offer:

• To encourage cultural awareness and philanthropy, BBHers have 1 Culture Celebration Day and 1 Community Service Day in addition to their paid standard vacation allowance
• 24 days of occasional remote work from Poland during a calendar year
• Contracts for an indefinite period, from day one
• Private medical care
• Life Insurance
• Employee Assistance Program - offering independent and confidential counselling services for you and your family. You can get support for topics including family, marriage and relationships, finances, and legal issues.
• Professional trainings and qualification support
• Wellbeing Program
• Online Social Fund benefit platform
• Social, sport and integration events
• Onboarding Program for new hires

Qualifications:

• BS/BA degree or equivalent work experience

• 4+ years of Custody/Operations experience

• Excellent written and verbal communication skills

• An aptitude for thorough analytical and problem resolution

• Self-starter, proactive and objective oriented

• Ability to execute tasks with little direction, and plan time effectively to meet deadlines

• Ability to multitask and deal with competing priorities

• Ability to identify, analyze, resolve and when needed escalate a problem

• Knowledge of one or more product areas within the Firm

• Aligns and works towards all department Goals

• Leadership skills and ability to engage others

We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH:

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. 

We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation.  As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.

Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.