Operations Supervisor Trade Management

At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application!

What You Can Expect At BBH:

If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can. You will have direct access to clients, information and experts across all business areas around the world. BBH will provide you with opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm. We encourage a culture of inclusion that values each employee’s unique perspective. We provide a high-quality benefits program emphasizing good health, financial security, and peace of mind. Ultimately we want you to have rewarding work with the flexibility to enjoy personal and family experiences at every career stage. Our BBH Cares program offers volunteer opportunities to give back to your community and help transform the lives of others.

Location: Kraków

Hybrid model 3 days per week in the office /2 days for a parent of a child up to 4 years

Join us as an Operations Supervisor – Trade Management!

Brown Brothers Harriman is currently recruiting Operations Supervisor - Trade Management. The Operations Supervisor – Trade Management is responsible for the effective direction and supervision of a team of employees within a specific function of the Operations division. S/he is responsible for managing workflow and meeting all department standards associated with the transaction volume received. These standards include deadlines, accuracy, turnaround and STP. The Operations Supervisor is expected to resolve sensitive issues with internal (Operations/INSERV) as well as external (client) parties while ensuring that the Client Experience is second to none. They also work with these same parties to proactively engage in discussions that will lead to enhanced STP, reduce risk and streamline processes. The Operations Supervisor is expected to participate as well as manage projects related to improvement of processes that directly impact the Department Goals and Standards. The Operations Supervisor is responsible for developing and engaging their staff while providing critical feedback related to the standards the staff is expected to meet.

Some of your key responsibilities include:  

• Ensure daily output meets standards for quality, timeliness, and deadlines

• Ensure adherence to all established policies, procedures, and controls

• Monitor volume to ensure proper staff allocation to meet goals

• Analyze trends and provide feedback on instruction content and format as related to market requirements/standards

• Ensure timely response to internal and external requests

• Work proactively with clients and internal areas to improve instruction and process flow

• Take ownership of issues and manage projects related to the implementation of new processes and procedures

• Review and write E&O’s and ensure corrective action is taken

• Ability to communicate instruction related issues clearly and professionally to clients (written, verbal and in person)

• Communicate expected resolution (where applicable) based on market knowledge and standards

• Provide superior client service

• Provide employees with constructive and timely feedback

• Ensure staff are aware of standards and benchmarks that they are required to meet and communicate of performance in these areas is consistent and clear

• Understand competencies and tools that are required for a successful job performance

• Coach and develop reports

What We Offer:

• To encourage cultural awareness and philanthropy, BBHers have 1 Culture Celebration Day and 1 Community Service Day in addition to their paid standard vacation allowance
• 24 days of occasional remote work from Poland during a calendar year
• Contracts for an indefinite period, from day one
• Private medical care
• Life Insurance
• Employee Assistance Program - offering independent and confidential counselling services for you and your family. You can get support for topics including family, marriage and relationships, finances, and legal issues.
• Professional trainings and qualification support
• Wellbeing Program
• Online Social Fund benefit platform
• Social, sport and integration events
• Onboarding Program for new hires

Qualifications:

• BS/BA degree or equivalent work experience

• 4+ years of Custody/Operations experience

• Excellent written and verbal communication skills

• An aptitude for thorough analytical and problem resolution

• Self-starter, proactive and objective oriented

• Ability to execute tasks with little direction, and plan time effectively to meet deadlines

• Ability to multitask and deal with competing priorities

• Ability to identify, analyze, resolve and when needed escalate a problem

• Knowledge of one or more product areas within the Firm

• Aligns and works towards all department Goals

• Leadership skills and ability to engage others