Job Summary
The Operations Supervisor will be responsible for overseeing daily team operations, ensuring efficiency, quality service delivery, and achievement of key performance targets. This role requires strong leadership, problem-solving skills, and the ability to motivate and guide a team in a fast-paced environment.
Responsibilities
• Team Leadership & Performance Management:
o Supervise, coach, and mentor team members to optimize performance.
o Monitor productivity and service quality, providing regular feedback and support.
o Conduct performance evaluations and implement improvement plans as needed.• Operational Efficiency & Compliance:
o Ensure adherence to company policies, procedures, and service level agreements
(SLAs).
o Identify and implement process improvements to enhance team efficiency.
o Maintain compliance with company standards and industry best practices.• Service Quality & Issue Resolution:
o Handle escalations and provide timely, effective resolutions.
o Monitor service interactions to ensure quality standards are met.
o Support team members in addressing challenges and improving customer
satisfaction.• Reporting & Data Analysis:
o Analyze performance reports to identify trends and areas for improvement.
o Prepare and present operational reports to management.
o Use data insights to drive strategic decision-making and optimize team outcomes.• Workforce Management & Scheduling:
o Manage team schedules, attendance, and adherence to shift requirements.
o Collaborate with other departments to ensure proper staffing and workload
distribution.
Qualifications
• Experience: Minimum of 2-3 years in an operational role, with at least 1 year in a
supervisory capacity.• Skills & Competencies:
o Strong leadership and coaching abilities.
o Excellent communication and interpersonal skills.
o Ability to analyze data and drive performance improvements.
o Problem-solving and conflict resolution skills.
o Proficiency in operational tools, reporting systems, and performance tracking
What the Team is Saying
What We Do
We are a top broadband communications video services provider in the US utilizing the latest technology. We serve nearly 5 million residential and business customers across 21 states with an advanced portfolio of connectivity services, including Optimum Fiber Internet, Optimum TV and Optimum Mobile.
We also operate Optimum Media, an advanced advertising and data business, which provides audience-based, multiscreen advertising solutions to local, regional, and national businesses and clients, as well as hyper-local and international news networks through its News 12 and i24NEWS brands.
New to our portfolio is Juice Media. Juice is an emerging outcome focused, omni-channel customer acquisition platform.
Central to how our company operates is the idea of reinvention - fearless reinvention. And to meet the needs of our customers, we have built a company and team that is equipped to deliver on the Optimum promise and one that is reflective of the many diverse communities we serve. Optimum employees are driven, innovative, and know how to lean in and use their voices to challenge ideas and celebrate one another, understanding how they, as individuals, impact the greater team and our customers for the better.
Why Work With Us
Optimum is part of a family of brands under Altice USA covering the telecommunications, news, media and advertising spaces. There is overlap across all of our businesses and some roles offer the opportunity to support multiple brands!
Gallery
Optimum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
