Operations Specialist

Based in Vancouver, Canada, we're a global leader in B2B SaaS key management, serving 40+ industries, from auto dealerships like Ford to hotels like Hilton. Our MS5 SmartBox is the IoT device that keeps keys secure and operations smooth by allowing organizations to remotely manage and hand off physical keys to their employees, guests, and customers. See our .

Join Keycafe as an Operations Specialist as a remote full time contractor, and become a vital force behind the seamless execution of our daily operations. In this dynamic role, you’ll tackle challenges head-on, driving efficiency and excellence in everything we do. 

Your impact will extend across teams, customers, and partners as you ensure our services run like clockwork. If you thrive in a fast-paced environment, excel at problem-solving, and have a knack for fostering collaboration, this is your chance to make a difference and elevate service quality to new heights.

Responsibilities

1. Operational Support: Manage day-to-day operational activities, including monitoring key management systems, troubleshooting technical issues, and ensuring operational standards are met.
2. Customer Assistance: Provide frontline support for customer inquiries related to operational concerns, ensuring timely resolution and excellent customer service.
3. Process Improvement: Identify opportunities to streamline operational processes, enhance efficiency, and reduce costs. Implement new procedures and update existing ones for operational effectiveness.
4. Data Analysis: Track and analyze key operational metrics to identify trends, monitor performance, and support decision-making.
5. Inventory Management: Oversee inventory levels for hardware and components used in key management systems. Ensure supplies are available and coordinate logistics for restocking.
6. Coordination: Collaborate with cross-functional teams, including Customer Support, Sales, and Product Development, to coordinate and implement operational initiatives.
7. Training and Documentation: Train staff and partners on operational procedures. Maintain and update operational documentation and manuals for internal and external use.

Project Support: Assist in the rollout of new projects, pilot programs, and service expansions. Provide operational insight and logistical support for successful project execution.

• Bachelor’s degree in Business Administration, Operations Management, or related field (or equivalent experience).
• 2+ years of experience in an operations, logistics, or project management role, preferably in the technology or service sector.
• Strong problem-solving skills with a proactive mindset and attention to detail.
• Excellent communication skills, both written and verbal, to interact effectively with team members, customers, and partners.
• Proficiency in using CRM systems, operational tools, and software such as Excel, Google Workspace, and project management platforms like Asana, Trello, or Monday.com.
• Ability to manage multiple tasks simultaneously in a fast-paced environment.
• Strong analytical skills, with experience in data analysis and reporting.
• Demonstrated ability to identify process gaps and implement improvements.
• Customer-centric approach, with a passion for delivering outstanding customer service.
• Experience in inventory management and logistics is a plus.
• Comfortable working independently and as part of a collaborative team.
• Knowledge of technical troubleshooting is an advantage.
• Role based in Peru or Jamaica

• Competitive Compensation: A monthly salary of $1150, reviewed each year
• Bonus : Annual bonus based on performance
• Work Equipment: We provide an Apple MacBook for work use, as well as a monitor, keyboard, and mouse
• Music Streaming: We cover your subscription to Spotify, Apple Music, or another major provider
• Cell Phone Plan: We cover typical single-person plans
• Wellness Budget: Enjoy an annual budget for physical or mental wellness expenses, such as a local sports league, gym membership, fitness classes, mental health apps, counseling, etc
• Career Development Budget: Enjoy an annual budget for career development courses, programs, or activities
• Paid Time Off: 18 days of PTO annually for holiday or sick days, in addition to all of your local statutory holidays
• Birthday Off: Celebrate your special day with an extra day off
• 2-Year Sabbatical: After 2 years at Keycafe, enjoy 2 extra weeks of PTO in your 3rd year
• 5-Year Sabbatical: After 5 years at Keycafe, enjoy 5 extra weeks of PTO in your 6th year. Recurs every 5 years

Maternity / Paternity Leave: 4-week paid parental leave for both mothers and fathers, with flexible usage within the first year of the child's arrival.

Note: Eligibility for benefits begins upon successful completion of a 3- or 6-month probationary period.